Problem removing false MS porn warning

  1. cfourkays's Avatar
    Posts : 310
    W-10 Pro Insider Preview
       #1

    Problem removing false MS porn warning


    Have a customer with 2 W-10 PCs, a his and hers. Older couple, been servicing their PCs for years.
    About a month ago, they started receiving the false porn virus warning and the only way they could get out of it was to manually shut down the PC. Networked with a Comcast Gateway, have Defender and Bitdefender on both.
    Cleaned both PCs with Malwarebytes, HitmanPro. Cleaned all temp etc files. OK for about a month and now coming back on both PCs again.
    Anything different anyone has come up with in cleaning this crap.
    Interestingly came back on one PC only then spread to second within a week.
    Pete
      My Computer


  2. Posts : 38,383
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    The reappearance could be due to new bundled downloads as compared to an uncleaned PC.
    This link has a nice video that displays how they get installed.
    And it has additional suggestions to fix browsers.

    https://www.pcrisk.com/removal-guide...an-tool/dl/82/


    Downloading Farbar Recovery Scan Tool
      My Computer

  3. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #3

    Put them both on Firefox, install the new Malwarebytes extension, HTTPS Everywhere, and another which we are not allowed to discuss. That should prevent reinfection.
      My Computer

  4. cfourkays's Avatar
    Posts : 310
    W-10 Pro Insider Preview
    Thread Starter
       #4

    Thanks for replying.
    Edge is the default browser.
    Haven't used Farbar in a while. Doesn't HitmanPro do the same?
    simrick, I hate the thought of going back 15 years when we told anuone worrying about viruss to use Firefox.
    Looking at some of our browser security ratings, Chrome and Firefox run neck and neck. (Bit and Bit?)
    Both can use HTTPS Everywhere.
    They're browsing is pretty much limited to fishing reports and movie reviews so I'll see if they can handle the browser change.
    A lot of my customers are senior citizens and are pretty well set in their browsing habits.
    We try to make it as safe as possible without having them going thru any drastic change.

    Thanks for your help.
    Pete
      My Computer

  5. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #5

    cfourkays said:
    Thanks for replying.
    Edge is the default browser.
    Haven't used Farbar in a while. Doesn't HitmanPro do the same?
    simrick, I hate the thought of going back 15 years when we told anuone worrying about viruss to use Firefox.
    Looking at some of our browser security ratings, Chrome and Firefox run neck and neck. (Bit and Bit?)
    Both can use HTTPS Everywhere.
    They're browsing is pretty much limited to fishing reports and movie reviews so I'll see if they can handle the browser change.
    A lot of my customers are senior citizens and are pretty well set in their browsing habits.
    We try to make it as safe as possible without having them going thru any drastic change.

    Thanks for your help.
    Pete
    FF is not only a safer browser, it also offers better privacy. The Malwarebytes extension is available for FF; not Edge. Adding this extension will make a huge difference.

    Problem removing false MS porn warning-image.png

    If they can deal with the browser change, it will be better for them.
    Also, please make sure Internet Explorer is completely RESET.

    Problem removing false MS porn warning-image.png

    Doesn't matter if they use it or not; infections will modify settings here to get their junk through.

    Good luck!
      My Computer

  6. cfourkays's Avatar
    Posts : 310
    W-10 Pro Insider Preview
    Thread Starter
       #6

    Finished cleaning both PCs with "everything" available.
    Couldn't pinpoint any actual culprit except for "Brighttag.com which showed up on both PCs and cleaned by Adwcleaner.
    This might have been the cause???
    Pete
      My Computer

  7. simrick's Avatar
    Posts : 16,108
    W10Prox64
       #7

    cfourkays said:
    Finished cleaning both PCs with "everything" available.
    Couldn't pinpoint any actual culprit except for "Brighttag.com which showed up on both PCs and cleaned by Adwcleaner.
    This might have been the cause???
    Pete
    Hi.
    I think Brighttag is a redirect virus. Could have been the problem, yes.
      My Computer


 

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