yesterday's win 10 update malwarebyte update : incompatible

  1. Posts : 136
    windows 10 professional

    yesterday's win 10 update malwarebyte update : incompatible

    Win 10 professional update yesterday (October 9)
    Malwearbytes update also updated yesterday
    Event manager reports Malwearbytes boot error upon restart or start.
    Used Malwearbytes removal tool
    Reinstalled earlier version (March)
    No more error

    Any thoughts?
      My Computers

  2. Posts : 136
    windows 10 professional
    Thread Starter

    Still holding to my position.
    If the problem werenít significant it would not be reported in the Reliability Monitor which signals serious errors.
    If you know about you ought to fix it.
    Your excuse is just not acceptable.
    And it is unprofessional.
    Probably this correspondence ought to be telegraphed throughout the web.

    From: Malwarebytes Support <>
    Sent: Friday, October 12, 2018 2:10 PM
    To: Richard >
    Subject: Malwarebytes Support Ticket 2441291

    Your support ticket 2441291 has been updated. Please reply to this email to update the ticket with any questions or additional information.
    William Rowland (Malwarebytes Support)
    Oct 12, 11:09 PDT
    Hello Richard,
    Because it does not affect the program or affect the computer it is not going to be a high priority fix - it would be better to be updated than using a version that has bigger bugs in it
    William Rowland
    Senior Malware Removal Specialist
    Technical Support Specialist

    Oct 12, 05:20 PDT
    I will continue with the older version until you have a fix.

    Could please notify me when that happens.

    William Rowland (Malwarebytes Support)
    Oct 12, 05:11 PDT
    Hello Richard,

    I would like to welcome you to Malwarebytes Technical Support, my name is William and I will be helping you out today.

    You should go back and reinstall the newest version. - The error you see is a known issue and they are working on the fix for it.

    The error does not stop Malwarebytes from working and it does not do anything - it is actually crashing on shutdown and starts up just fine onm next startup.

    If it does bother you very much you can turn off self protection - that is what is causing it.
    William Rowland
    Senior Malware Removal Specialist
    Technical Support Specialist

    Oct 10, 14:38 PDT
    I have reinstalled a previous version from 3/2018. With this version Windows boots without an error in Computer Management/Event Log.

    Canít believe I am the only one. I remind you that your update arrived yesterday ust after the Windows 10 update, which you probably didnít have when you tested and released your update.

    I would go back to your labs and try to install the Malwarebytes update AFTER youíve downloaded and installed the Windows 10 update.

    This is the second time in six months that updates have generated errors: the last time my machine and others were toast. Thank god I had a back up.

    Do your due diligence please.

    my correspondence wiht Malwarebytes

    (Malwarebytes Support)

    Oct 10, 12:59 PDT
    Hello Richard, welcome to [IMG]file:///C:/Users/RICHAR~1/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG]Malwarebytes Customer Support! My name is Derek and I will be assisting you today.

    Thank you for getting in contact with us.

    I will need to collect additional information in order to troubleshoot the issue. This can be accomplished through the use of our Malwarebytes Support Tool, which automates the collection of troubleshooting information that will help us determine the cause of the issue you're experiencing.

    [IMG]file:///C:/Users/RICHAR~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]Malwarebytes Support Tool (MBST)

    • Please download MBST using the link below:
    • Once the file is downloaded, open your Downloads folder/location of the downloaded file.
    • Double-click [IMG]file:///C:/Users/RICHAR~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]mb-support- to run the program.
    • Place a checkmark next to Accept License Agreement and click Next.
    • Click the Get Started button.
    • In the Email Address field, enter the following address: EMAIL

      *]In the Ticket Number field, enter the following number: 2441291
    • Click the Search button.
    • Select ticket number 2441291 and click Next.
    • The program will proceed to gather troubleshooting information from your computer.
    • Upon completion, a message stating, "Logs have been uploaded successfully!" should be displayed.
    • Please click the Exit button. We will get back in contact with you once the logs have been reviewed.

    If you encounter any issues during the running of the tool, please let me know.

    If anything seems confusing feel free to check out this video reference How to use Malwarebytes Support Tool.

    Derek | Technical Product Specialist |

    Richard Boris
    Oct 9, 18:11 PDT
    event viewer shows startup error for latest version of malwearbytes (premium edition).
    reverted to earlier version and no bootup problem.
    Last edited by essenbe; 13 Oct 2018 at 09:14. Reason: Remove email
      My Computers


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