Windows 10: Can Zonealarm Cause BSODs? Solved

  1.    1 Week Ago #1

    Can Zonealarm Cause BSODs?


    I have a friend with a desktop (sadly I don't have the specs at the moment), but she's noticed that she continually blue screens when Zonealarm is running/doing a virus check in the background. I noticed a couple of other threads about Zonealarm and difficulties this way.

    So I guess my question is: Is this a known problem with Zonealarm? Can someone recommend a good anti-virus that could replace it?

    Thanks,
      My ComputerSystem Spec

  2.    1 Week Ago #2

    Best way to find out is to check the user forums at ZoneAlarm. If others are having the same kinds of issues, they'll be reporting it there: ZoneAlarm Forums - Your ZoneAlarm Information Source.
    HTH,
    --Ed--
      My ComputersSystem Spec

  3. xTL's Avatar
    Posts : 101
    Windows 10 Pro 64Bit (1803)
       1 Week Ago #3

    Gurn Blanston said: View Post
    Can someone recommend a good anti-virus that could replace it?
    Thanks,
    Absolutely :)
    Kaspersky Antivirus 2018

    Never gotten a virus / malware /other harmfull code on my system while i've had this amazing software installed on my pc.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,631
    Windows 10 Pro
       1 Week Ago #4

    Hi Gurn Blanston,

    Basically every AV could cause BSOD crashes, AV programs with realtime features inject themselves into your system quite deeply to be able to monitor everything. Certain types of malware actually do the exact same thing, the only difference is the purpose.
    Since AV programs inject themselves deeply into the system, they have to be properly tested before releasing any realtime feature.

    Not to put Malwarebytes into a bad daylight, but Malwarebytes is a recent example that caused crashes due to an issue in the realtime web protection feature. They enhanced the realtime web protection in version 3.5.1 by adding the ability to block stuff based on URL's too, before it was only on domains. So if someone on Discord shared malicious stuff, not only the malicious stuff but everything was blocked. As this is a realtime feature it's deeply injected into the system to monitor. For me the reason why many users had BSOD crashes for quite some time is unknown. It took Malwarebytes some time to address this issue, though it rarely occurs that Malwarebytes actually causes crashes.

    If your friend likes ZoneAlarm, I would recommend to go to the support of ZoneAlarm before replacing it with a different AV.
      My ComputersSystem Spec

  5.    2 Days Ago #5

    Thanks for the advice, guys. She's going to try to replace ZoneAlarm with something else and see if that fixes the problem.

    She has noticed that the BSODs are more frequent when she is using the computer when ZoneAlarm is scanning. Since changing the scanning schedule the BSODs are quite a bit less frequent.

    I'm going to mark this as solved for now. I will update if she has further troubles.
      My ComputerSystem Spec


 

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