Windows 10: "INTERNET SECURITY ALERT!" virus - restarting PC won't delete it

  1.    12 Jul 2018 #1

    "INTERNET SECURITY ALERT!" virus - restarting PC won't delete it


    I was setting up a different profile on my laptop so my wife can use her own browser and keep her own files. I set up Firefox and Yahoo mail. Then a page opened up, bright red, that said,

    "INTERNET SECURITY ALERT! CODE 055BCCAC9FEC

    Your PC might be infected by harmless viruses

    Call Windows Tech Support

    888-894-4693


    There is a small white window stating they want my username and password.

    Yeah, RIGHT!

    I've got McAfee so I don't know how this comes up every once in awhile. When I'm on my profile, all I had to do to get rid of it was to restart the PC and it's gone.

    Here's the problem.... when I set up my wife's profile, and set up Firefox, I clicked on "Restore previous session". Which means the same scam opens up again and I can't change anything on Firefox because the virus won't let me.

    How can I fix this problem?

    Living up to my screen name
    Village Idiot
      My ComputerSystem Spec


  2. Posts : 439
    Ubuntu 18.04, win 8.1 pro
       12 Jul 2018 #2

    I would try to delete the firefox profile folder located in:

    C:\Users\yourusername\AppData\Local\Mozilla\Firefox

    replace yourusername with your actual user name

    then restart firefox
      My ComputerSystem Spec

  3. Caledon Ken's Avatar
    Posts : 10,553
    Windows 10 Pro x64 Build 1803
       12 Jul 2018 #3

    This comes from a malicious ad.
      My ComputerSystem Spec

  4.    12 Jul 2018 #4

    roy111 said: View Post
    I would try to delete the firefox profile folder located in:

    C:\Users\yourusername\AppData\Local\Mozilla\Firefox

    replace yourusername with your actual user name

    then restart firefox
    I have 4 Profiles: Default, Jim, Liz & Public

    When you wrote "yourusername", did you mean "Liz"?
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 10,553
    Windows 10 Pro x64 Build 1803
       12 Jul 2018 #5

    Rather than delete I would rename in case you need something.

    old.liz

    I think you will also find there is another profile down Roaming path that actually contains a lot more profile data. I would rename it too.

    Click image for larger version. 

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    Yes the Liz one, your wife's.

    You may be able to get her bookmarks from the roaming profile using the bookmarks backup.
      My ComputerSystem Spec

  6.    12 Jul 2018 #6

    I went ahead and deleted her profile. She didn't have anything on it because I was just setting it up.

    Thanks for the help.

    V.I.
      My ComputerSystem Spec

  7.    13 Jul 2018 #7

    "Harmless viruses" huh? Best oxymoron ever...
      My ComputerSystem Spec

  8. Borg 386's Avatar
    Posts : 21,548
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition
       13 Jul 2018 #8

    eLPuSHeR said: View Post
    "Harmless viruses" huh? Best oxymoron ever...
      My ComputerSystem Spec

  9.    13 Jul 2018 #9

    eLPuSHeR said: View Post
    "Harmless viruses" huh? Best oxymoron ever...
    That's great.....
      My ComputerSystem Spec


 

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