Bitlocker Recovery Keys keeps appearing Solved

  1.    21 May 2018 #1

    Bitlocker Recovery Keys keeps appearing


    I tried to restart my laptop yesterday ......Dell 15 inch ..........purchased 27 October 2017.

    I received a message that I needed to enter some BITLOCK recovery keys.

    After about a half hour of searching on the web I found the recovery keys for my laptop.

    I entered the keys, restarted the computer and life was good.

    But now, every time I restart the computer I have to reenter the keys....there are 8 sets of 6 keys, quite annoying.

    I can't restart the computer without having to reenter the keys.....3X so far.

    Then,,,,,,,,,the last time I restarted it I received another message that the power cord was not recognized by the computer. But I entered restart anyhow and then I got the keys .


    I updated the MSFT update last week or whenever the new update was released but I did not have any problems with it last week etc.......


    I did a search and did not see anything on this forum about BITLOCK.

    Is this a new issue?

    Any suggestions?

    Thanks, from Dallas
      My ComputerSystem Spec

  2.    21 May 2018 #2

    Anyone ?

    It happened again when I logged in tonight.

    This is getting old.............

    Thanks
      My ComputerSystem Spec

  3.    22 May 2018 #3

    I cleaned the history, ran Malware Bytes, MSFT Defender and Ccleaner again.

    I called the DELL helpline and they wanted to sell me a virus protection program for $149 for 1 year.....or $249 for 5 years......yeah.......like my laptops last 5 years.

    I just bought it in October.

    The Dell guy told me that I had some corrupted DLL Files and when I ran Ccleaner I was hoping that when I cleaned the registry some of that would help as well as the DLL option they have on there.

    No such luck.

    I returned to Best Buy this afternoon and spoke to a second guy and he said it was software related and he would have to charge me to fix it even though that is where I bought it..

    He suggested rebooting the OS sytem.....but there should be an easier way.


    There has to be a simple fix to this.........
      My ComputerSystem Spec

  4.    22 May 2018 #4

    Click on the start icon and type bitlocker. Click on the top entry in the list for Manage Bitlocker. In the Window that opens, turn BitLocker off. I noticed that Windows 10 Pro ver 1803, when I installed it on my laptop, encrypted the drive without asking me if I wanted it encrypted or not and I was getting the screen to enter a key after I attempted to install a second boot menu entry.
      My ComputerSystem Spec


  5. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       22 May 2018 #5

    http://www.dell.com/support/article/...rmware?lang=ene


    Check above thread.

    May want to search google if this does not work. Seems to be a common issue.
      My ComputerSystem Spec

  6.    23 May 2018 #6

    I went to Best Buy a second time and they said it was a software issue.
    I called MSFT today and they said it was a hardware issue.
    I called DELL again. We did some checks online, right clicked OS C drive and the Bitlocker option was not there
    We went to Settings- Update and Security - Device Encryption : and turned off the encryption.
    It had to cycle through something and that slide bar took 1.25 hours but it finally shut down.
    I restarted my laptop 2X and it restarted without failing.

    I saw the link for the Device Encryption yesterday but it did not say anything about Bitlocker so I ignored it.
    Besides, having anything called encryption turned on seemed like a good thing to do.

    Anyhow......everything is back to normal .......thanks for the help.
      My ComputerSystem Spec

  7.    29 Aug 2018 #7

    I have the same problem, bought Dell 7000 series around the same time


    RaymondWindoz10 said: View Post
    I tried to restart my laptop yesterday ......Dell 15 inch ..........purchased 27 October 2017.

    I received a message that I needed to enter some BITLOCK recovery keys.

    After about a half hour of searching on the web I found the recovery keys for my laptop.

    I entered the keys, restarted the computer and life was good.

    But now, every time I restart the computer I have to reenter the keys....there are 8 sets of 6 keys, quite annoying.

    I can't restart the computer without having to reenter the keys.....3X so far.

    Then,,,,,,,,,the last time I restarted it I received another message that the power cord was not recognized by the computer. But I entered restart anyhow and then I got the keys .


    I updated the MSFT update last week or whenever the new update was released but I did not have any problems with it last week etc.......


    I did a search and did not see anything on this forum about BITLOCK.

    Is this a new issue?

    Any suggestions?

    Thanks, from Dallas








    Where did you find the recovery key on line?
      My ComputerSystem Spec

  8.    29 Aug 2018 #8

    Shopdoc said: View Post
    Where did you find the recovery key on line?

    I wish I had posted the link but I didn't.

    But maybe one of these will help.

    After I got the keys I created a document with the keys, my computer model, serial number and Key ID in case I had to refer to it again.

    I know much of it can be found by clicking the MSFT keys or other sources, but I find it is easier to just keep everything in one place in easy reach.

    Good luck, I know it is frustrating.


    https://support.microsoft.com/en-us/...r-recovery-key

    4 Ways to Find BitLocker Recovery Key in Windows 10
      My ComputerSystem Spec


 

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