1.    31 Jul 2015 #1
    Join Date : Jul 2015
    Posts : 5
    10

    Trying to uninstall zonealarm?


    Hi, I upgraded to win 10 and noticed that ZoneAlarm wasn't loaded. I found that my version wasn't compatible with win 10. when I try to uninstall ZA I get a "Unable to create an installation log for logging installation activities" message and am unable to uninstall it.
    Can anyone help with this? I tried ZA support and they don't know. I tried their clean tool but that gives the same result.

    Am I going to have to revert back to win 7 then uninstall, then upgrade again?

    Thanks for any help.
      My ComputerSystem Spec
  2.    31 Jul 2015 #2
    Join Date : Jul 2015
    Oakland, CA
    Posts : 3
    Windows 10

    Quote Originally Posted by Rhino01 View Post
    Hi, I upgraded to win 10 and noticed that ZoneAlarm wasn't loaded. I found that my version wasn't compatible with win 10. when I try to uninstall ZA I get a "Unable to create an installation log for logging installation activities" message and am unable to uninstall it.
    Can anyone help with this? I tried ZA support and they don't know. I tried their clean tool but that gives the same result.

    Am I going to have to revert back to win 7 then uninstall, then upgrade again?

    Thanks for any help.
    Hi! I am a dev for ZoneAlarm.

    We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


    ZoneAlarm Pro Antivirus + Firewall:
    ZA Free Firewall:
    ZoneAlarm Pro:
    ZA Free Firewall + AV:
    ZA Extreme:
    ZA Suite:

    If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

    @Rem Check for Administrator privileges
    @NET SESSION >nul 2>&1
    @If ErrorLevel 1 Goto NeedPrivileges
    @If Not ErrorLevel 0 Goto NeedPrivileges

    del %SYSTEMROOT%\system32\drivers\vsdatant.sys
    @Set ZA_INST_PATH=%CommonProgramFiles(x86)%
    @If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
    @Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
    @call "%ZA_INST_PATH%\Install.exe" /s uninstall
    exit /b 0

    ----

    This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

    After that, grab one of the win10 compatible installers linked above and run the install.

    Let me know if it works!


    thanks!
    sky
    Last edited by derekimo; 31 Jul 2015 at 22:50. Reason: Removed direct download links
      My ComputerSystem Spec
  3.    31 Jul 2015 #3
    Join Date : Oct 2013
    Shasta County
    Posts : 1,073
    Win 10 Pro x64

    Quote Originally Posted by skyking View Post
    Hi! I am a dev for ZoneAlarm.

    We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


    ZoneAlarm Pro Antivirus + Firewall:
    ZA Free Firewall:
    ZoneAlarm Pro:
    ZA Free Firewall + AV:
    ZA Extreme:
    ZA Suite:

    If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

    @Rem Check for Administrator privileges
    @NET SESSION >nul 2>&1
    @If ErrorLevel 1 Goto NeedPrivileges
    @If Not ErrorLevel 0 Goto NeedPrivileges

    del %SYSTEMROOT%\system32\drivers\vsdatant.sys
    @Set ZA_INST_PATH=%CommonProgramFiles(x86)%
    @If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
    @Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
    @call "%ZA_INST_PATH%\Install.exe" /s uninstall
    exit /b 0

    ----

    This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

    After that, grab one of the win10 compatible installers linked above and run the install.

    Let me know if it works!


    thanks!
    sky
    Just post links to the downloads, instead of direct downloads. And don't post your email address.
      My ComputerSystem Spec
  4.    01 Aug 2015 #4
    Join Date : Jul 2015
    Oakland, CA
    Posts : 3
    Windows 10

    Quote Originally Posted by derekimo View Post
    Just post links to the downloads, instead of direct downloads. And don't post your email address.
    Sorry, someone pointed me to the forums, I am not a regular participant and should have perused the FAQ first.

    You can download the win10 version from the following links:

    ​[Removed direct download links again]

    ZoneAlarm - Professional Firewall, Antivirus Security Software
    Last edited by derekimo; 02 Aug 2015 at 11:24.
      My ComputerSystem Spec
  5.    02 Aug 2015 #5
    Join Date : Jul 2015
    Posts : 5
    10
    Thread Starter

    Quote Originally Posted by skyking View Post
    Hi! I am a dev for ZoneAlarm.

    We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


    ZoneAlarm Pro Antivirus + Firewall:
    ZA Free Firewall:
    ZoneAlarm Pro:
    ZA Free Firewall + AV:
    ZA Extreme:
    ZA Suite:

    If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

    @Rem Check for Administrator privileges
    @NET SESSION >nul 2>&1
    @If ErrorLevel 1 Goto NeedPrivileges
    @If Not ErrorLevel 0 Goto NeedPrivileges

    del %SYSTEMROOT%\system32\drivers\vsdatant.sys
    @Set ZA_INST_PATH=%CommonProgramFiles(x86)%
    @If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
    @Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
    @call "%ZA_INST_PATH%\Install.exe" /s uninstall
    exit /b 0

    ----

    This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

    After that, grab one of the win10 compatible installers linked above and run the install.

    Let me know if it works!


    thanks!
    sky
    Thanks for your suggestion but I get the same when I run that also. I have downloaded the ZA for win 10 but I get the same. "Unable to create an installation log for logging installation activities"
      My ComputerSystem Spec
  6.    02 Aug 2015 #6
    Join Date : Jul 2015
    Posts : 5
    10
    Thread Starter

    This is what I getClick image for larger version. 

Name:	Untitled.jpg 
Views:	35 
Size:	599.2 KB 
ID:	27768
      My ComputerSystem Spec
  7.    02 Aug 2015 #7
    Join Date : Jul 2015
    Oakland, CA
    Posts : 3
    Windows 10

    Quote Originally Posted by Rhino01 View Post
    This is what I getClick image for larger version. 

Name:	Untitled.jpg 
Views:	35 
Size:	599.2 KB 
ID:	27768
    Can you try from a cmd prompt:

    cd %TEMP%
    mkdir "{907A1104-E812-4b5c-959B-E4DAB37A96AB}"

    and then run the batch file again?

    Have yo tried installing the latest installer linked above?

    Thanks!
    sky
      My ComputerSystem Spec
  8.    02 Aug 2015 #8
    Join Date : Jul 2015
    Posts : 5
    10
    Thread Starter

    Quote Originally Posted by skyking View Post
    Can you try from a cmd prompt:

    cd %TEMP%
    mkdir "{907A1104-E812-4b5c-959B-E4DAB37A96AB}"

    and then run the batch file again?

    Have yo tried installing the latest installer linked above?

    Thanks!
    sky
    Hi, I ran this and it didn't seem to do anything, but I still get the same as before when trying to install or uninstall ZA
      My ComputerSystem Spec
  9.    05 Aug 2015 #9
    Join Date : Jul 2015
    Posts : 5
    10
    Thread Starter

    Consider this closed


    I couldn't get ZoneAlarm to uninstall or install the win 10 version period. So had to go back to win 7 and delete it, then upgrade again.
    Thanks for you suggestion's though.
      My ComputerSystem Spec

 


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