Trying to uninstall zonealarm?


  1. Posts : 5
    10
       #1

    Trying to uninstall zonealarm?


    Hi, I upgraded to win 10 and noticed that ZoneAlarm wasn't loaded. I found that my version wasn't compatible with win 10. when I try to uninstall ZA I get a "Unable to create an installation log for logging installation activities" message and am unable to uninstall it.
    Can anyone help with this? I tried ZA support and they don't know. I tried their clean tool but that gives the same result.

    Am I going to have to revert back to win 7 then uninstall, then upgrade again?

    Thanks for any help.
      My Computer


  2. Posts : 3
    Windows 10
       #2

    Rhino01 said:
    Hi, I upgraded to win 10 and noticed that ZoneAlarm wasn't loaded. I found that my version wasn't compatible with win 10. when I try to uninstall ZA I get a "Unable to create an installation log for logging installation activities" message and am unable to uninstall it.
    Can anyone help with this? I tried ZA support and they don't know. I tried their clean tool but that gives the same result.

    Am I going to have to revert back to win 7 then uninstall, then upgrade again?

    Thanks for any help.
    Hi! I am a dev for ZoneAlarm.

    We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


    ZoneAlarm Pro Antivirus + Firewall:
    ZA Free Firewall:
    ZoneAlarm Pro:
    ZA Free Firewall + AV:
    ZA Extreme:
    ZA Suite:

    If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

    @Rem Check for Administrator privileges
    @NET SESSION >nul 2>&1
    @If ErrorLevel 1 Goto NeedPrivileges
    @If Not ErrorLevel 0 Goto NeedPrivileges

    del %SYSTEMROOT%\system32\drivers\vsdatant.sys
    @Set ZA_INST_PATH=%CommonProgramFiles(x86)%
    @If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
    @Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
    @call "%ZA_INST_PATH%\Install.exe" /s uninstall
    exit /b 0

    ----

    This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

    After that, grab one of the win10 compatible installers linked above and run the install.

    Let me know if it works!


    thanks!
    sky
    Last edited by derekimo; 31 Jul 2015 at 22:50. Reason: Removed direct download links
      My Computer


  3. Posts : 1,091
    Win 10 Pro x64
       #3

    skyking said:
    Hi! I am a dev for ZoneAlarm.

    We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


    ZoneAlarm Pro Antivirus + Firewall:
    ZA Free Firewall:
    ZoneAlarm Pro:
    ZA Free Firewall + AV:
    ZA Extreme:
    ZA Suite:

    If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

    @Rem Check for Administrator privileges
    @NET SESSION >nul 2>&1
    @If ErrorLevel 1 Goto NeedPrivileges
    @If Not ErrorLevel 0 Goto NeedPrivileges

    del %SYSTEMROOT%\system32\drivers\vsdatant.sys
    @Set ZA_INST_PATH=%CommonProgramFiles(x86)%
    @If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
    @Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
    @call "%ZA_INST_PATH%\Install.exe" /s uninstall
    exit /b 0

    ----

    This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

    After that, grab one of the win10 compatible installers linked above and run the install.

    Let me know if it works!


    thanks!
    sky
    Just post links to the downloads, instead of direct downloads. And don't post your email address.
      My Computer


  4. Posts : 3
    Windows 10
       #4

    derekimo said:
    Just post links to the downloads, instead of direct downloads. And don't post your email address.
    Sorry, someone pointed me to the forums, I am not a regular participant and should have perused the FAQ first.

    You can download the win10 version from the following links:

    ​[Removed direct download links again]

    ZoneAlarm - Professional Firewall, Antivirus Security Software
    Last edited by derekimo; 02 Aug 2015 at 11:24.
      My Computer


  5. Posts : 5
    10
    Thread Starter
       #5

    skyking said:
    Hi! I am a dev for ZoneAlarm.

    We have pushed our Windows 10 compatible versions - First you can try downloading and installing the correct version of ZA you have (Free/Pro/Extreme) from here:


    ZoneAlarm Pro Antivirus + Firewall:
    ZA Free Firewall:
    ZoneAlarm Pro:
    ZA Free Firewall + AV:
    ZA Extreme:
    ZA Suite:

    If you upgrade gives you an error, save the following text to a .bat file and execute it from an administrative command prompt:

    @Rem Check for Administrator privileges
    @NET SESSION >nul 2>&1
    @If ErrorLevel 1 Goto NeedPrivileges
    @If Not ErrorLevel 0 Goto NeedPrivileges

    del %SYSTEMROOT%\system32\drivers\vsdatant.sys
    @Set ZA_INST_PATH=%CommonProgramFiles(x86)%
    @If "%ZA_INST_PATH%"=="" @Set ZA_INST_PATH=%CommonProgramFiles%
    @Set ZA_INST_PATH=%ZA_INST_PATH%\..\CheckPoint\Install
    @call "%ZA_INST_PATH%\Install.exe" /s uninstall
    exit /b 0

    ----

    This will launch the ZA uninstaller and remove the neutered version of ZA the win10 upgrade left behind.

    After that, grab one of the win10 compatible installers linked above and run the install.

    Let me know if it works!


    thanks!
    sky
    Thanks for your suggestion but I get the same when I run that also. I have downloaded the ZA for win 10 but I get the same. "Unable to create an installation log for logging installation activities"
      My Computer


  6. Posts : 5
    10
    Thread Starter
       #6

    This is what I getTrying to uninstall zonealarm?-untitled.jpg
      My Computer



  7. Posts : 3
    Windows 10
       #7

    Rhino01 said:
    This is what I getTrying to uninstall zonealarm?-untitled.jpg
    Can you try from a cmd prompt:

    cd %TEMP%
    mkdir "{907A1104-E812-4b5c-959B-E4DAB37A96AB}"

    and then run the batch file again?

    Have yo tried installing the latest installer linked above?

    Thanks!
    sky
      My Computer


  8. Posts : 5
    10
    Thread Starter
       #8

    skyking said:
    Can you try from a cmd prompt:

    cd %TEMP%
    mkdir "{907A1104-E812-4b5c-959B-E4DAB37A96AB}"

    and then run the batch file again?

    Have yo tried installing the latest installer linked above?

    Thanks!
    sky
    Hi, I ran this and it didn't seem to do anything, but I still get the same as before when trying to install or uninstall ZA
      My Computer


  9. Posts : 5
    10
    Thread Starter
       #9

    Consider this closed


    I couldn't get ZoneAlarm to uninstall or install the win 10 version period. So had to go back to win 7 and delete it, then upgrade again.
    Thanks for you suggestion's though.
      My Computer


 

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