Windows 10: Windows Defender Security Centre Error

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  1.    10 May 2018 #1

    Windows Defender Security Centre Error


    Hi

    Is anyone else getting this after the latest update. No matter what I do I can't clear it and if Im honest I do not even know what it means. I had the same error after the upgrade but this is a clean install and its back again.

    Any help much appreciated.

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    Thanks
      My ComputerSystem Spec


  2. Posts : 1
    Windows10 Update 1803
       12 May 2018 #2

    Hi,

    I had same problem after 1803 update in my laptop. Only difference was that I had one error message: TPM storage is not available. Please clear your TPM. I got rid of it by going to TPM console by pressing the Win+R keys to open Run, type tpm.msc, and click/tap on OK to open the TPM Management snap-in. Check the status of the TPM (something like that: The TPM is not ready for use). If so, then press green box with the white arrow (Prepare the TPM...) on the right pane. After that my TPM status changed to The TPM is ready for use and when I restarted laptop the yellow triangle with exclamation mark on the Device Security disappeared. I hope that this help you although you have two error messages.
      My ComputerSystem Spec

  3. Cliff S's Avatar
    Posts : 21,710
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       12 May 2018 #3

    Your TPM is embedded(part of) the CPU you have.
    It's also known as:
    Secure Key
    Intel® Secure Key consists of a digital random number generator that creates truly random numbers to strengthen encryption algorithms.
    Intel Coreā„¢ i5-6300HQ Processor (6M Cache, up to 3.20 GHz) Product Specifications

    It's used for BitLocker(if you get aWin10 Pro version), and to encrypt your passwords and credentials( Control Panel\All Control Panel Items\Credential Manager ).

    Depending on your UEFI BIOS, you can clear it, and repopulate it, with the default keys there, in Secure boot section.
      My ComputersSystem Spec

  4.    12 May 2018 #4

    For me its becoming random some boots are fine like now others it flags up its driving me nuts.
    Cliff you will have to bear with me as this is beyond me. I'm running UEFI and there are no options under secure boot other than enable or disable.
    There is obviously something wrong as the login page is taking an age to load to enter my pin. I presume thats part of it. Clearing he TPM from within defender does not seem to fix either its random. This boot im ok but after a restart it will flag again.

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    Is there anything I can do.

    Ps I have reset the BIOS no diffefent and there are no BIOS updates.

    Danny
      My ComputerSystem Spec

  5. Cliff S's Avatar
    Posts : 21,710
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       12 May 2018 #5

    RautuReiska said: View Post
    Hi,

    I had same problem after 1803 update in my laptop. Only difference was that I had one error message: TPM storage is not available. Please clear your TPM. I got rid of it by going to TPM console by pressing the Win+R keys to open Run, type tpm.msc, and click/tap on OK to open the TPM Management snap-in. Check the status of the TPM (something like that: The TPM is not ready for use). If so, then press green box with the white arrow (Prepare the TPM...) on the right pane. After that my TPM status changed to The TPM is ready for use and when I restarted laptop the yellow triangle with exclamation mark on the Device Security disappeared. I hope that this help you although you have two error messages.
    xxxdannyxxx said: View Post
    For me its becoming random some boots are fine like now others it flags up its driving me nuts.
    Cliff you will have to bear with me as this is beyond me. I'm running UEFI and there are no options under secure boot other than enable or disable.
    There is obviously something wrong as the login page is taking an age to load to enter my pin. I presume thats part of it. Clearing he TPM from within defender does not seem to fix either its random. This boot im ok but after a restart it will flag again.

    Click image for larger version. 

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    Is there anything I can do.

    Ps I have reset the BIOS no diffefent and there are no BIOS updates.

    Danny
    Have you tried what RautuReiska said.
    You can just hit the windows key(no need to use Run dialog anymore for system32 .exe's) and type tpm.msc and this window will popup, click where I markedClick image for larger version. 

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      My ComputersSystem Spec

  6.    12 May 2018 #6

    Yes tried it that way aswell. Its the same as doing it through defender. Of course that option is only available if it loads correctly unlike this reboot as below. I have spent the day doing a clean install and its still the same.
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    Makes no sense one reboot is ok the next is not. Im worries there is something seriously wrong with the laptop.

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    Danny
      My ComputerSystem Spec

  7. Cliff S's Avatar
    Posts : 21,710
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       12 May 2018 #7



    In device manager, right click the driver, and select update, and then the4 following:



    select "Let me pick...."


    Then see if, like mine, you have a choice between two drivers, try them both.

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  8.    12 May 2018 #8

    Searched the whole c drive nothing available

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    Sorry Cliff misread that tried both available drivers no difference Im afraid. Saying that device manager says it is installed correctly

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    Back to this though this reboot
      My ComputerSystem Spec

  9. Cliff S's Avatar
    Posts : 21,710
    Win10 Pro, Win10 Pro N, Win10 Home, Win10 Pro Insider Fast Ring, Windows 8.1 Pro, Ubuntu
       12 May 2018 #9

    I looked for your notebook manual, to see what they had for BIOS screenshots:
    http://dlcdnet.asus.com/pub/ASUS/nb/...231.1521217051

    I found this pic, see where it say's secure boot enabled?
    The TPM key management is underneath it, where secure boot is enabled-
    Take a look there.
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      My ComputersSystem Spec

  10.    12 May 2018 #10

    Thanks Cliff and Im sorry for been such a pain
    Under key management I had 2 options delete all and enrol defaults. I tried a reboot on each option first reboot was fine with both options but second one we are back to the same position.
    One other thing I just noticed if I access the bios before boot changing nothing everything loads fine, as if its a boot time issue

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      My ComputerSystem Spec


 
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