Outlook Age Verification, locked, demanding payment + personal data

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  1.    10 May 2018 #11

    TheDeerDude said: View Post

    My mother was trying to log into her Outlook Mail account in her web browser. It asked her to enter her DoB (which she already set when she created the account, years ago) and so she did.

    Now, Microsoft is demanding either a copy of some official document (passport, driving license, etc) or a "small non-refundable payment" in order to confirm that, my mother who's an adult, is in fact an adult.

    She is very upset and distressed by this, because she cannot access some important documents she needs, that are on that account.

    Microsoft at its finest - making all the wrong decisions and annoying as many people as possible. Why not verify only the new accounts, and leave the years-old ones in peace? To get that "small non-refundable" payment from all their users? or to gather their personal data?

    This is just sick and plain wrong, holding somebody's data hostage, and demanding a payment and personal data.

    I am NOT interested in giving in, nor am I interested in calling Microsoft, because they don't care and they don't want to help.

    Is there any way to bypass this stupid unnecessary bullsh!t?

    Thank you.
    I don't think this is a case of malware/scammers, but perhaps something fishy has happened with her email account.
    Has your mother not used the account in a while?
    Do you know if any one-time access codes were generated?
    Has she tried logging in using a phone, which already was setup and had access?
    Is it possible to answer the series of questions that were created when opening the account to prove identity?

    Have you checked to see if the email has been compromised on the Have I been pwned site?
    Have I Been Pwned: Check if your email has been compromised in a data breach

    (They also have a tab for checking passwords.)

    Like you, I don't like the idea of sending off copies of identification documents. But I think something has happened to the account, (whether it's been hacked or whatever), and therefore it has been locked-down somehow. Why they say "verifying you're an adult" is beyond me. Perhaps she "fat-fingered" the year when she first made the account, and didn't realize she had made a mistake?

    I think the small, non-refundable fee is $1.00. Are you mother's documents worth the cost? I'd rather part with $1 than have to talk to customer support...

    Once you're in there, check the year of her DoB, and setup 2FA, and generate some one-time passwords so you don't have to go through this again.
      My ComputerSystem Spec

  2. Posts : 2
    windows 10, Server 2016
       11 May 2018 #12

    Microsoft will never ask for identity verification in the forms of passports or financial information.

    Whatever you encountered is known as social engineering. They confuse you to get personal information to setup a scam where they will use your information to drain her accounts or gain access to other things.

    Use a different computer or phone to log into outlook. Do not use a link! Do not be tempted to give them any information as it definitely isn't Microsoft!
      My ComputerSystem Spec

  3. Posts : 2
    windows 10, Server 2016
       11 May 2018 #13

    TheDeerDude said: View Post

    I very much appreciate your suggestion, all I can say is that yes, I'm pretty sure this is the official thing.
    The official microsoft domain, the official support chat on the official domain, the security certificate issued by Microsoft, the bot-like-uncanny-valley chat support representative, and this page: https://support.microsoft.com/en-gb/...rental-consent

    Seems legitimate as disturbing and suspicious as it is. If the GDPR (which I'm not at all familiar with) has nothing to do with this, then they are using it just as an excuse.

    I'm not sure what to think about this.
    No.. Its not..
      My ComputerSystem Spec

  4. Posts : 1,503
    Windows 10 Pro (32-bit) 16299.15
       11 May 2018 #14

    Kilmanagh said: View Post
    Microsoft will never ask for identity verification in the forms of passports or financial information.
    Clearly they do ask for exactly those things in some cases, as the link given is to a Microsoft page.
    However the normal scenario is when an account is setup for a child using Microsoft Family.
    The more dubious question is why and whether it applies to an ordinary email account.
      My ComputerSystem Spec

  5. slicendice's Avatar
    Posts : 3,662
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       11 May 2018 #15

    Just to clear possible misconceptions. Yes MS does ask for ID or a creditcard as proof of age.

    Age verification for parental consent - Microsoft Account
      My ComputersSystem Spec

  6. AndreTen's Avatar
    Posts : 15,493
    Windows 10 (Pro and Insider Pro)
       11 May 2018 #16

    slicendice said: View Post
    Just to clear possible misconceptions. Yes MS does ask for ID or a creditcard as proof of age.

    Age verification for parental consent - Microsoft Account
    Indeed. She probably played (testing) Family settings, which are easy accessible via Windows Defender page.

    Why does Microsoft charge a small fee as part of the consent process for a child account?

    Microsoft takes steps to verify that an adult is giving a child permission to use a Microsoft account. One of the commonly used methods that’s approved under regulation is to charge a small nonrefundable fee to a credit card or debit card that has a CVV number. You can deposit the fee into your Microsoft account or your child’s new Microsoft account, and don’t worry, the credit or debit card will not be added to your child’s account.
    Will I be charged for each child I sign up?
    No. Once you’ve confirmed that you’re an adult, you can use your Microsoft account to approve additional child accounts at no charge.
    I don't have a credit or debit card. How can I verify my age?
    There are other ways of verifying your age. Tell me more
      My ComputersSystem Spec

  7.    11 May 2018 #17

    AndreTen said: View Post
    One of the commonly used methods thatís approved under regulation is to charge a small nonrefundable fee to a credit card or debit card that has a CVV number.
    I know that is what MS say but the far more normal way (that is done by everyone else - ebay, paypal, amazon etc) is to take a refundable amount so they check your card works (and so you are proved to be an adult) and then give you your money back.

    It is pretty shameful MS keep it I think but Ä0.50 here and there for millions of accounts presumably adds up. It is odd no-one else keeps it though.
      My ComputerSystem Spec

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