Windows 10: I messed up and installed a virus

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  1.    3 Weeks Ago #1

    I messed up and installed a virus


    Installed a program (It was a trainer for game) and it instead was a virus/malware/adware.

    I uninstalled and ran malware + windows defender. Then I ran revo uninstaller found more of it and delete that. Ran CCleaner then Malware + Win Defender in offline.

    After all this, Chrome randomly opens tabs to sites with a lot of adverts (I have uBlock so all I see is the warning page, but sometimes one will make it through ) every couple minutes.

    What else can I do before considering reinstalling the OS?
      My ComputerSystem Spec

  2.    3 Weeks Ago #2

    By 'ran malware', did you mean Malwarebytes ? https://www.malwarebytes.com/
    If not, download free version and run. Another good one is Superantispyware.-
    http://www.superantispyware.com/



      My ComputerSystem Spec


  3. Posts : 16,304
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #3
      My ComputerSystem Spec

  4.    3 Weeks Ago #4

    Ill get to it thanks.

    zbook said: View Post
    Quarantine then delete all malware and PUPs.
    On the subject of PUPs though, I've had some of them that just wont go away. Ill run malwarebytes with chrome open, it will 'remove' them and close chrome. But when I open chrome again they're back!

    Image of PUPs
      My ComputerSystem Spec


  5. Posts : 16,304
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #5

    For all of the AV scans post images of the results into the thread.

    Also in the left lower corner click on the Microsoft Windows icon then power.
    At the same time hold down the shift key and click restart.

    In the Windows advanced troubleshooting menu click on system restore and report into the thread whether you do or do not have a restore points that predate the installation of the malware.
      My ComputerSystem Spec

  6.    3 Weeks Ago #6

    I have a couple from the 3/22

    I made the install on saturday
      My ComputerSystem Spec


  7. Posts : 16,304
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #7

    Sometimes malware can interfere with Windows recovery.
    Other times valid system restore points may not work.
    That may be the most effective and efficient way to fix the malware.
    If there was malware on the computer that was not detected before the 3/22 date then you would still need to run all of the malware scans.
      My ComputerSystem Spec


  • Posts : 476
    Win 10 Home Build 1803, 17133.1,64bit
       3 Weeks Ago #8

    https://www.malwarebytes.com/adwcleaner/


    From zbook's post above, recommend you first run AdwCleaner and then the recommended scans. I would also remove Chrome entirely and reinstall.
      My ComputerSystem Spec


  • Posts : 16,304
    windows 10 professional version 1607 build 14393.969 64 bit
       3 Weeks Ago #9

    The 5 that I prefer to use are:
    1) Malwarebytes
    2) ESET
    3) Superantispyware
    4) Kaspersky
    5) AdwCleaner
      My ComputerSystem Spec

  •    3 Weeks Ago #10

    "Also in the left lower corner click on the Microsoft Windows icon then power.
    At the same time hold down the shift key and click restart. In the Windows advanced troubleshooting menu..."

    This advice is good but you don't know when the stubborn registry and startup tasks items were installed so it's rare that System Restore helps.
    I would take the step of first putting all the scan tools on a flash drive. Unplug your internet cable or turn off wireless so there's no chance a virus can 'phone home'.

    Follow zbook's direction to restart into Advanced Startup Options, select: Troubleshoot\Advanced options\Startup settings\F5=Safe mode (you need to use an admin PASSWORD, NOT PIN to use/exit Safe Mode). Plug in the flash drive and run your scans and removals in Safe Mode where the adware/malware/PUPs don't load at startup. When done applying tools, reconnect internet, restart and hopefully you're good to go. Good Luck
      My ComputerSystem Spec


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