Windows 10: I messed up and installed a virus

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  1.    26 Mar 2018 #11

    mrgeek said: View Post
    "Also in the left lower corner click on the Microsoft Windows icon then power.
    At the same time hold down the shift key and click restart. In the Windows advanced troubleshooting menu..."

    This advice is good but you don't know when the stubborn registry and startup tasks items were installed so it's rare that System Restore helps.
    I would take the step of first putting all the scan tools on a flash drive. Unplug your internet cable or turn off wireless so there's no chance a virus can 'phone home'.

    Follow zbook's direction to restart into Advanced Startup Options, select: Troubleshoot\Advanced options\Startup settings\F5=Safe mode (you need to use an admin PASSWORD, NOT PIN to use/exit Safe Mode). Plug in the flash drive and run your scans and removals in Safe Mode where the adware/malware/PUPs don't load at startup. When done applying tools, reconnect internet, restart and hopefully you're good to go. Good Luck
    It's been about two hours now since I've ran the programs and no pop-ups.

    Two things I found interesting: the amount of tracking cookies from each site. As I said I ran ccleaner, yet programs were still finding more! also each program kept finding something.
    Speaking of USB's I used to have one that had a set of programs that had different programs to help when this happened. lost that and have not remade another yet, mainly because I forgot the website that complied all the programs and imaged the to the USB.
    I'll download the ones zbook listed, put them on a USB and follow your instructions next time.(unplug ethernet)


    torre said: View Post

    From zbook's post above, recommend you first run AdwCleaner and then the recommended scans. I would also remove Chrome entirely and reinstall.
    and use what? on my phone ive stopped, switched to safari and firefox focus.
      My ComputerSystem Spec

  2. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       26 Mar 2018 #12

    LVTHER said: View Post

    and use what? on my phone ive stopped, switched to safari and firefox focus.
    Don't actually understand your statement. We are talking pc, not phone ?

    Personal view only, but when a third party browser is compromised I prefer to uninstall (or at least reset) the browser and reinstall the browser.
      My ComputerSystem Spec

  3.    26 Mar 2018 #13

    Understood, I thought you meant I should stop using for another reason.

    Ill uninstall it, and do a clean install.
      My ComputerSystem Spec

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