Do I have Virus?

ronfrew · 23 Mar 2018

Hi, I bought a new HP laptop about 3 months ago, and initially I was using the Edge browser and Windows Defender with Malwarebytes free version. I started getting full page adds popping up on the screen for porn and gambling websites so I installed Firefox with Addblocker Ultimate and the Free version of Bitdefender along with Malwarebytes free and they have not found any Virus on the laptop.

I am still getting these adds and would really like to get rid of them for good. I ran IObit uninstaller and found this file installed, ryGyft2PJF3aW6 version 1.0
I did a search online but there is very little information on the internet regarding this file. Do you think this is a Virus is it safe to delete it?
regards,Ron

Samuria · 23 Mar 2018

If no av is picking it up check for add-ons as it may be one of them also check what's running at startup

Bree · 23 Mar 2018

ronfrew said:

...found this file installed, ryGyft2PJF3aW6... I did a search online but there is very little information...

Malware often uses random names for its files, so you're unlikely to identify it by name. I'd do a scan with AdwCleaner.

https://www.malwarebytes.com/adwcleaner/

TairikuOkami · 23 Mar 2018

Try setting up a family DNS. Some malware will not work, if it can not connect, especially porn related.

You can use Dns Angel or set it up manually - FamilyShield

Some anti-malware scanners:
Kaspersky virus removal tool
Emsisoft | Emergency Kit
Norton Power Eraser
Dr.Web CureIt!

Clintlgm · 23 Mar 2018

I have been using Open DNS for years, along with paid versions or Norton and Malwarebytes, no need of any of the Ad-aware cleaners or other similar products.

bookfox · 23 Mar 2018

Additionally, reset the browsers themselves.

Helmut · 23 Mar 2018

Very unlikely to be a virus, these boxes/screens of Cons/Ads are basically put up by something in your temporary Web Browser files/Cache. Sometimes they can be locked requiring a Ctrl+Alt+Del to Exit to Task Manager, and then stop the Web Browser processes.

Whatever, clearing your Web Browser caches will generally work. Knowing how to do this is a basic essential when using a Web Browser.
Just as a further check run your AV, Malware scanners, ADWcleaner etc.

.

slicendice · 23 Mar 2018

If you got infected by something that I suspect it is, no Antivirus nor ADblocker nor other type of malware scanner/remover will ever remove it completely.

You most likely need professional help, or someone who knows exactly how to track down and eliminate those nasty BUGS. The problem is that no antimalware application recognize these types of malware as malicious, thus they do nothing about them.

I've done it multiple times and I'm telling you, it can be really tricky. One need to manually force kill services, block executables, edit registry multiple times and reboot computer a couple of times.

It can be done, but can be really tough.

Your other option is to backup your important documents and files and finally just factory reset your Windows and start from scratch.

roy111 · 23 Mar 2018

Hi slicendice, what kind of "virus" do you suspect, it may be helpful to know ...

Would a reinstall/system reset not be enough for the OP to solve the problem?

thanks.

slicendice · 23 Mar 2018

roy111 said:

Hi slicendice, what kind of "virus" do you suspect, it may be helpful to know ...

Would a reinstall/system reset not be enough for the OP to solve the problem?

thanks.

Those BUGS go with different names, which I don't remember and most of them does not even have a name.

Yes, a full system reset that wipes everything and enters the initial Windows state as it was the day the computer was purchased, would solve the problem, but one HAVE TO REMEBER TO BACKUP ALL IMPORTANT FILES FIRST, or they will be lost forever.