Windows 10: Do I have Virus?

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  1.    23 Mar 2018 #1

    Do I have Virus?

    Hi, I bought a new HP laptop about 3 months ago, and initially I was using the Edge browser and Windows Defender with Malwarebytes free version. I started getting full page adds popping up on the screen for porn and gambling websites so I installed Firefox with Addblocker Ultimate and the Free version of Bitdefender along with Malwarebytes free and they have not found any Virus on the laptop.

    I am still getting these adds and would really like to get rid of them for good. I ran IObit uninstaller and found this file installed, ryGyft2PJF3aW6 version 1.0
    I did a search online but there is very little information on the internet regarding this file. Do you think this is a Virus is it safe to delete it?
      My ComputerSystem Spec

  2.    23 Mar 2018 #2

    If no av is picking it up check for add-ons as it may be one of them also check what's running at startup
      My ComputerSystem Spec

  3. Posts : 7,697
    10 Home x64 (1803) (10 Pro on 2nd pc)
       23 Mar 2018 #3

    ronfrew said: View Post
    ...found this file installed, ryGyft2PJF3aW6... I did a search online but there is very little information...
    Malware often uses random names for its files, so you're unlikely to identify it by name. I'd do a scan with AdwCleaner.
      My ComputersSystem Spec

  4. Posts : 3,267
    10.5 Home 1803 x64
       23 Mar 2018 #4

    Try setting up a family DNS. Some malware will not work, if it can not connect, especially porn related.

    You can use Dns Angel or set it up manually - FamilyShield

    Some anti-malware scanners:
    Kaspersky virus removal tool
    Emsisoft | Emergency Kit
    Norton Power Eraser
    Dr.Web CureIt!
      My ComputerSystem Spec

  5. Posts : 630
    Win 10 pro Upgraded from 8.1
       23 Mar 2018 #5

    I have been using Open DNS for years, along with paid versions or Norton and Malwarebytes, no need of any of the Ad-aware cleaners or other similar products.
      My ComputersSystem Spec

  6.    23 Mar 2018 #6

    Additionally, reset the browsers themselves.
      My ComputerSystem Spec

  7. Posts : 774
    Windows 10
       23 Mar 2018 #7

    Very unlikely to be a virus, these boxes/screens of Cons/Ads are basically put up by something in your temporary Web Browser files/Cache. Sometimes they can be locked requiring a Ctrl+Alt+Del to Exit to Task Manager, and then stop the Web Browser processes.

    Whatever, clearing your Web Browser caches will generally work. Knowing how to do this is a basic essential when using a Web Browser.
    Just as a further check run your AV, Malware scanners, ADWcleaner etc.

      My ComputerSystem Spec

  8. Posts : 3,232
    Windows 10 Pro x64 v1803 Build 17134.137 (Branch: RS4 Release Preview)
       23 Mar 2018 #8

    If you got infected by something that I suspect it is, no Antivirus nor ADblocker nor other type of malware scanner/remover will ever remove it completely.

    You most likely need professional help, or someone who knows exactly how to track down and eliminate those nasty BUGS. The problem is that no antimalware application recognize these types of malware as malicious, thus they do nothing about them.

    I've done it multiple times and I'm telling you, it can be really tricky. One need to manually force kill services, block executables, edit registry multiple times and reboot computer a couple of times.

    It can be done, but can be really tough.

    Your other option is to backup your important documents and files and finally just factory reset your Windows and start from scratch.
      My ComputersSystem Spec

  9.    23 Mar 2018 #9

    Hi slicendice, what kind of "virus" do you suspect, it may be helpful to know ...

    Would a reinstall/system reset not be enough for the OP to solve the problem?

      My ComputerSystem Spec

  10. Posts : 3,232
    Windows 10 Pro x64 v1803 Build 17134.137 (Branch: RS4 Release Preview)
       23 Mar 2018 #10

    roy111 said: View Post
    Hi slicendice, what kind of "virus" do you suspect, it may be helpful to know ...

    Would a reinstall/system reset not be enough for the OP to solve the problem?

    Those BUGS go with different names, which I don't remember and most of them does not even have a name.

    Yes, a full system reset that wipes everything and enters the initial Windows state as it was the day the computer was purchased, would solve the problem, but one HAVE TO REMEBER TO BACKUP ALL IMPORTANT FILES FIRST, or they will be lost forever.
      My ComputersSystem Spec

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