Windows 10: How do I remove this malware? (Software Bundler) Solved


  1. Posts : 22
    Windows 10 Pro 64-bit
       31 Jul 2015 #1

    How do I remove this malware? (Software Bundler)


    Oh god... What have I downloaded... There is a malware on my computer that BitDefender and Windows Defender are trying to remove, but they won't go. In C:\Windows\Temp there are temporary files that are detected as malware, but I can't delete them. When I try removing them with the antivirus they just come back. I looked in task manager and Programs and Features for suspicious items, but nothing found. I keep on getting spammed with Malware Detected from Windows Defender, and the antivirus is driving the CPU and Disk crazy. Can someone please help? I really don't want to wipe anything out...
      My ComputerSystem Spec

  2.    31 Jul 2015 #2

    Try Googling for AdwCleaner, ZHPCleaner and Malware Bytes Anti Malware. Use these. You could also try downloading some LiveCD from any AV vendor and check your PC from there (booting from it).
      My ComputerSystem Spec


  3. Posts : 31
    Windows 8.1 pro, Windows 10 Pro
       31 Jul 2015 #3

    Have you tried running your AV in safemode? If you haven't I highly recommend you try this before you download anything else. To get into safe mode goto start, click run, type msconfig,press enter, in the general tab of the applet that opened select Diagnostic start up. restart the machine and you'll be in safe mode. Do this in reverse order to return to normal start up.
      My ComputerSystem Spec

  4.    01 Aug 2015 #4

    eLPuSHeR said: View Post
    Try Googling for AdwCleaner, ZHPCleaner and Malware Bytes Anti Malware. Use these. You could also try downloading some LiveCD from any AV vendor and check your PC from there (booting from it).
    I use Adwcleaner only download it from bleepingcomputer.com. (trust site)
      My ComputerSystem Spec


  5. Posts : 22
    Windows 10 Pro 64-bit
    Thread Starter
       03 Aug 2015 #5

    Thanks everyone. At first, I was hesitant to download anything, but when searching for "files can't be deleted", the best recommendation was to use Unlocker. I used Unlocker to delete everything in C:/Windows/Temp, and that stopped the antiviruses from going insane. Bitdefender had over 100 event notifications...
      My ComputerSystem Spec


  6. Posts : 31
    Windows 8.1 pro, Windows 10 Pro
       03 Aug 2015 #6

    themaster402 said: View Post
    Thanks everyone. At first, I was hesitant to download anything, but when searching for "files can't be deleted", the best recommendation was to use Unlocker. I used Unlocker to delete everything in C:/Windows/Temp, and that stopped the antiviruses from going insane. Bitdefender had over 100 event notifications...

    Viruses don't only reside in the temp folder , I would still run a comprehensive scan with your AV program of choice. There may be some infections that spread from the temp folder into the system itself, also most Viruses will make registry key changes as well as firewall changes . I would check the exceptions to make sure you recognize everything. CCleaner also has a remove programs option that will remove those pesky " these files cannot be removed" instances. Hopefully your actions have cleaned your system , but figured I would chime in as I have seen Viruses invade the entire network from 1 infection.
      My ComputerSystem Spec


 

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