Can't disable Windows Defender with Kaspersky Solved

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  1.    17 Feb 2018 #1

    Can't disable Windows Defender with Kaspersky

    I've found the page that advises on how to disable Windows Defender on here, but the screen I get in the 'Windows Defender Security Centre' looks nothing like I see there, and there is no option to turn off real time protection, only a way of changing scan options. I keep getting warnings that Windows Firewall is turned off which is very annoying, as I have Kaspersky firewall on. MsMpEng Windows Defender process is running in Process Explorer. Can anyone help?
      My ComputerSystem Spec

  2.    17 Feb 2018 #2

    Hi, you may be thinking it is not disabled- these days, its real time scanning should be disabled as you have a 3rd party AV installed.

    Yes, you will see a Defender icon in your system tray. I have MSpEng.exe running too.
    Click image for larger version. 

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    Go here- is Kaspersky shown?
    (Ignore the references to multiple AV's on mine- SecureAplus is a specialist program designed to run with 3rd party AV's)

    if you search or browse the extensive tutorial section, there are many on Defender- even one about how to disable it completely should you so choose.
      My ComputerSystem Spec

  3.    17 Feb 2018 #3

    Thanks dalchina. I think something is wrong as Kaspersky is not listed on that page, just the Windows Defender scan options. I am getting strange system hangups with Windows Explorer crashing a lot.
      My ComputerSystem Spec

  4.    17 Feb 2018 #4

    Hmm, how long have you had problems- is it a new installation - have you had an update or upgrade recently? Made significant changes?

    1. Test your disk - download and run Hard Disk Sentinel (trial) and post a screenshot.
    2. Admin command prompt:
    chkdsk c: /scan
    and post the result. If ok, then
    sfc /scannow
    and post the result.

    Suggest you uninstall Kaspersky for the present.

    Please post your Update History.
    What is your Windows version (Windows key + R, winver)
      My ComputerSystem Spec

  5.    17 Feb 2018 #5

    I think the crashes have been going on for 3 or 4 weeks. Not sure how to post update history, my Windows build is Version 1709 (Windows 10 x64)

    Scans all seem OK
    Click image for larger version. 

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    C:\WINDOWS\system32>chkdsk c:/scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    455424 file records processed.
    File verification completed.
    12434 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    13961 reparse records processed.
    534410 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    13961 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    39494 data files processed.
    CHKDSK is verifying Usn Journal...
    37688328 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    124038511 KB total disk space.
    91528932 KB in 231636 files.
    176060 KB in 39495 indexes.
    0 KB in bad sectors.
    568787 KB in use by the system.
    65536 KB occupied by the log file.
    31764732 KB available on disk.

    4096 bytes in each allocation unit.
    31009627 total allocation units on disk.
    7941183 allocation units available on disk.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
      My ComputerSystem Spec

  6.    17 Feb 2018 #6

    That's encouraging.
    When does explorer crash? If you rt click? Or sthg else?
    Does it crash after you do a clean boot?

    (Update History is in Settings e.g. in Cortana's search box type Update History)
      My ComputerSystem Spec

  7.    17 Feb 2018 #7

    Honestly I think it's only when I'm using Microsoft Edge, particular when I save images from it . I'm not sure why I persist in using it! It is still a mystery why Kaspersky does not seem properly registered with Windows, maybe a reinstall will fix it?
      My ComputerSystem Spec

  8.    17 Feb 2018 #8

    I'd certainly uninstall Kaspersky just to get that out of the way- who knows, it might even be related to your other symptoms. Try that first and see if there's any change. Don't reinstall it.

    If it doesn't uninstall cleanly there's probably a Kaspersky 'manual uninstall' tool.
      My ComputerSystem Spec

  9. Posts : 562
    Win 10 Pro, 18219 (Skip) 64bit
       17 Feb 2018 #9

    tacos, what tool did you use to scan your drive in post #5.

    Thanks !
      My ComputerSystem Spec

  10. Bree's Avatar
    Posts : 9,569
    10 Home x64 (1809) (10 Pro on 2nd pc)
       17 Feb 2018 #10

    torre said: View Post
    tacos, what tool did you use to scan your drive in post #5.
    Helpfully, tacos named the screenshot file 'hdsentinel screenshot.PNG' so it looks like it's this...
      My ComputersSystem Spec

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