Windows 10: How do I remove trojan virus from my windows 10?

  1.    29 Jan 2018 #1

    How do I remove trojan virus from my windows 10?


    I too got a trojan horse virus PSW.Biopsy A. AVG found it but when I run it it can't find it; but I keep getting notices to run my AVG for windows. I am updated with my AVG, so how come it can notify me that it sees it but that it can't find it when I run AVG? Just incase this helpful it says that it is located in C:\system volume infomration\-restore {37EB6834-5D47-469-AA57-C7EE6FB00DB}\A0024415.dll * I think I got this off of Peter Gabriel's website. When I clicked on one of the Pictures my screen flashed virus which I have not ever got into the vault.

    I have also try some of these suggestions here on this tech website:
    How To Remove Trojan Virus From PC (Windows 10) - GetTechMedia

    Also This:
    "All Trojan horses are hidden files, in order to get at them you will need to go to the Files Option (click the View tab)at Control Panel and uncheck both the *Hide file extension for known file types & *Hide protected operating system files (Recommended)-boxes, then OK yourself out. Then you will need to restart your computer and go into SafeMode by HOLDING the F8 key DOWN -(at bootup - after the first screen info - be quick!) and choose SafeMode. [You have to use your keyboard when you're in SafeMode - the keys to use are Ctrl/Alt/Delete (to exit the Help and Support screen) - Tab/Arrow keys/ Pageup/Pagedown/ the Window key(between Ctrl & Alt) & Enter] So, from the DeskTop screen press the Window key to get Start/ arrow up to Search/ arrow right to For Files or Folders and type up the NAME OF THE FILE & EXT (not for example horse.winshow.V) but the actual name of the file, which would have shown up on your anti-virus software. To delete this file from here just press Page Up to highlight the file and then delete. To get out of Search -Alt F/ arrow down to Close and press Enter. Press the Window key to shutdown and restart your computer. It will be safe to empty your Recycle Bin in the Normal mode where you can use your mouse."
    I sure will appreciate any suggestions or comments. ~ K
      My ComputerSystem Spec

  2.    29 Jan 2018 #2

    Welcome to the forum. It's not active it's in system restore simple turn of system restore reboot turn it back on it should then be gone. AVG won't be able to remove it in that folder
      My ComputerSystem Spec

  3.    29 Jan 2018 #3

    TheGenii said: View Post
    I think I got this off of Peter Gabriel's website.
    I was born in Bath.

    I therefore recommend you reinstall - the council cut a road through it (assuming you mean Solsbury Hill)

    You'll be better off starting again. As he said.
      My ComputerSystem Spec

  4.    29 Jan 2018 #4

    Samuria said: View Post
    Welcome to the forum. It's not active it's in system restore simple turn of system restore reboot turn it back on it should then be gone. AVG won't be able to remove it in that folder
    Agreed.
    If you turn off System Restore, and then turn it back on again, all restore points will be deleted and it will be gone. Or, just manually delete all restore points:

    Click image for larger version. 

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    AVG probably found it while doing a "full" system scan (as opposed to a threat scan).
      My ComputerSystem Spec

  5.    01 Feb 2018 #5

    How about something like this:Download RogueKiller - MajorGeeks but caution, it's very powerful.
      My ComputersSystem Spec

  6.    01 Feb 2018 #6

    Hi @TheGenii

    Lets check your computer for malware infections please follow below instructions.

    Make sure to scan your computer with one scanner at time.


    Malwarebytes' scanner
    If this program is already installed: Skip the installation and run only the scan!
    Download and install: Please download Malwarebytes' scanner to your desktop.

    • Double-click mb3-setup-consumer-3.x.x.xxxx and follow the prompts to install the program.
    • Click Finish.
    • On the Dashboard, click the 'Check for Updates' button.
    • After the update completes, click the 'Scan Now' button.
    • A Threat Scan will begin. Please allow it to progress through the scanning process.
    • When the scan is complete, if there have been detections, click Quarantines Selected button to allow the program to clean what was detected.
    • In most cases, a restart will be required.
    • Wait for the prompt to restart the computer to appear, then click on Yes.


    How to get logs: (Export log to save as txt)

    • After the restart once you are back at your desktop, open Malwarebytes once more.
    • Click on the Reports tab > Scan Report. (if you have done more than one scan in the past, select the most recent that shows the Date and time of the scan just performed. Press View Report button.
    • Click 'Export'.
    • Click 'Text file (*.txt)'
    • In the Save File dialog box which appears, click on Desktop.
    • In the File name: box type a name for your scan log.
    • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
    • Click Ok
    • Find the log on your Desktop and Attach that saved log to your next reply.


    (Copy to clipboard for pasting into forum replies or tickets)







    Download the right Windows bit version (32-bit or 64-bit) of RogueKiller

    • Quit all running programs
    • Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
    • If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
    • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
    • Wait for the scan to complete
    • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
    • This will open the report in Notepad. Copy/paste its content in your next reply
      My ComputerSystem Spec

  7.    01 Feb 2018 #7

    FreeBooter said: View Post
    Hi @TheGenii

    Lets check your computer for malware infections please follow below instructions.
    There's nothing active. It's in a restore point.
      My ComputerSystem Spec

  •    02 Feb 2018 #8

    simrick said: View Post
    There's nothing active. It's in a restore point.
    Are you saying malware infection scans were clean and nothing found?

    I don't understand about system restore point infections sometime infect system restore points.
      My ComputerSystem Spec

  •    02 Feb 2018 #9

    It's in a restore point as @simrick said and isn't a problem unless someone would restore their PC. Deleting the restore points as she posted will remove the trojan but it's always a good idea to scan with Malwarebytes, Superantispyware and/or Eset online scanner.
      My ComputerSystem Spec


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