Windows 10: Attacked by Tech Support Scam Pop-Up Today (01-18-2018) Solved

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  1. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
       4 Weeks Ago #1

    Attacked by Tech Support Scam Pop-Up Today (01-18-2018)


    Today, at about 4:30 pm EST, I was hit by a Pop-Up Tech Support Scam. I couldn't close it out, but I could still use Windows Defender. I ran the Quick Scan (It only took about 3 minutes.), and it showed No Threats.

    I then immediately ran the Full Scan -- it took one hour and 35 minutes. It detected the following:

    SupportScam:JS/TechBrolo.F

    I had Windows Defender delete it. I then reported the Scam to Microsoft.

    The Pop-Up was accompanied by a male voice that ran on a loop for one minute, informing me to call an 800 number.
      My ComputerSystem Spec

  2.    4 Weeks Ago #2

    Are you running the Tampermonkey extension on Edge ? If not, you should install it.
      My ComputerSystem Spec


  3. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #3

    @Brink @Ztruker @dmholt57 @Samuria @zbook @Word Man

    I had never heard of Tampermonkey. I went to the website below, and it says that it's Free; however, it doesn't say anything about it being an Anti-Virus or a type of detector. How would it help to stop Tech Support Scams?

    Does anyone else have an opinion on Tampermonkey?

    Your request appears to be from an automated process

    This is what the Website says about Tampermonkey:

    Tampermonkey is the most popular userscript manager, with over 10 million weekly users. It's available for Microsoft Edge, Chrome, Safari, Opera Next, and Firefox.

    Tampermonkey makes it very easy to manage your userscripts and provides features like a clear overview over the running scripts, a built-in editor, ZIP-based import and export (Google Drive, Dropbox, OneDrive), automatic update checks and also browser and cloud storage based synchronization. And finally it's compatible to Greasemonkey up to version 3.x.
      My ComputerSystem Spec

  4.    4 Weeks Ago #4

    It's a Script blocker that will prevent what happened
      My ComputerSystem Spec


  5. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #5

    There are websites that critique software and have user feedback. Downloads are also tested to be malware free. For the software in the post this is a link to downloads.com where there are comments on it:
    Tampermonkey - Free download and software reviews - CNET Download.com
      My ComputerSystem Spec

  6.    4 Weeks Ago #6

    OP could pin Task Manager on his taskbar and then when popups like this happen again, just launch Task Manager and exit Edge. The rouge JScript will be in a Temp file and CCleaning would also take it out.
      My ComputerSystem Spec


  7. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #7

    @zbook @Bat 1

    There are websites that critique software and have user feedback. Downloads are also tested to be malware free. For the software in the post this is a link to downloads.com where there are comments on it:
    Tampermonkey - Free download and software reviews - CNET Download.com

    As you guys can understand, I am skeptical about additional downloads. The website above states that I would need Google Chrome to install most apps, extensions, and themes. I'll wait and see if some others weigh in on this before I make a decision to download.

    Bat 1's suggestion, below, sounds like a good alternative.

    OP could pin Task Manager on his taskbar and then when popups like this happen again, just launch Task Manager and exit Edge. The rouge JScript will be in a Temp file and CCleaning would also take it out.
    I'll check this thread first thing tomorrow morning.
      My ComputerSystem Spec


  8. Posts : 14,129
    windows 10 professional version 1607 build 14393.969 64 bit
       4 Weeks Ago #8

    Run the Dell hardware diagnostics on your computer to have baseline results:
    DELL hardware testing: Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US
      My ComputerSystem Spec

  9.    4 Weeks Ago #9

    If You click on the icon all the way to the right on Egde then extensions You'll see you download Tampermonkey from the Microsoft Store. There are also other extensions like AdblockPlus listed there too. I go to a lot of less-than-reputable websites so I also run Malwarebytes Premium. You might want to consider gifting a subscription to Malwarebytes to your brother
      My ComputerSystem Spec


  10. Posts : 108
    windows 10 Home ver 1709
       4 Weeks Ago #10

    I have had this myself.
    Here is the link with cleanup solution > Edge Browser hijack scam
      My ComputerSystem Spec


 
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