Windows 10: Attacked by Tech Support Scam Pop-Up Today (01-18-2018) Solved

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  1.    20 Jan 2018 #41

    fireberd said: View Post
    I have a friend bringing over a PC that is infected with the tech support crap. Thanks to this thread I shouldn't have any problems getting rid of it for him. Thanks/Jack
    Good luck!
    I will mention though, if your friend actually let the scammers remote into the system, then it's time for a complete wipe and reinstall. All passwords will need to be changed from a known-clean system right away too.
      My ComputerSystem Spec

  2.    20 Jan 2018 #42

    I don't think he allowed them in. He called me immediately after getting the screen and I had him unplug the Internet cable and power it off.
    He doesn't use his PC for banking, etc. Mainly browsing and e-mail.
      My ComputersSystem Spec

  3.    20 Jan 2018 #43

    fireberd said: View Post
    I don't think he allowed them in. He called me immediately after getting the screen and I had him unplug the Internet cable and power it off.
    He doesn't use his PC for banking, etc. Mainly browsing and e-mail.
      My ComputerSystem Spec

  4.    21 Jan 2018 #44

    I got it cleaned out this morning. But when I installed and ran Ccleaner the first time it hung up on cleaning the Edge cookies. I had to run Malwarebytes and Super Antispyware and then Ccleaner ran OK.
      My ComputersSystem Spec


  5. Posts : 33,145
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       21 Jan 2018 #45

    fireberd said: View Post
    I got it cleaned out this morning. But when I installed and ran Ccleaner the first time it hung up on cleaning the Edge cookies. I had to run Malwarebytes and Super Antispyware and then Ccleaner ran OK.
    Glad to see you got that garbage cleaned out. BTW.....not uncommon for CCleaner to dance around with Edge/IE. Those 2 like to get hard locks on things even when not in use. I just kill CCleaner and start it right back up and it'll get 'em.
      My ComputersSystem Spec

  6.    21 Jan 2018 #46

    Hi folks

    Why do you guys persist on using an infected machine to cleanse itself -- as I said it's a bit like knowing a plane is defective and as the pilot you are told to fly it and fix it while it's in the air !!!.

    Simply with FREE Macrium restore a CLEAN OS image -- shouldn't take you more than 30 mins and will be 100% safe.

    If you don't have a decent backup start taking them and then you'll NEVER be bothered with this sort of B/S again or spend HOURS on trying to clean an infected system.

    Too many "Security people" trying to flog outdated products (WD is as good as it gets on the current versions of Windows 10) or save their jobs. I agree for corporate / large scale enterprise Networks this stuff is important -- for home users / small networks the sell by date of these old programs, methodolgy and systems has long since passed. You are using old C20 methodology to fix C21 problems --get with it and use MODERN methods --save yourself a huge wodge of time too,

    Cheers
    jimbo
      My ComputerSystem Spec

  7.    21 Jan 2018 #47

    fireberd said: View Post
    I got it cleaned out this morning. But when I installed and ran Ccleaner the first time it hung up on cleaning the Edge cookies. I had to run Malwarebytes and Super Antispyware and then Ccleaner ran OK.
    Sounds like it was pretty painless. Great news.
      My ComputerSystem Spec


  • Posts : 986
    Windows 7/64 Professional
       21 Jan 2018 #48

    Sometimes I.E. and Edge does not want to release it's junk to Ccleaner. I don't know why.
    I use Ccleaner a few times a day and still have to wait for I.E. and Edge. The less one uses Ccleaner the longer the wait.

    Jack
      My ComputersSystem Spec

  •    22 Jan 2018 #49

    jimbo45 said: View Post
    Hi folks

    Why do you guys persist on using an infected machine to cleanse itself -- as I said it's a bit like knowing a plane is defective and as the pilot you are told to fly it and fix it while it's in the air !!!.

    Simply with FREE Macrium restore a CLEAN OS image -- shouldn't take you more than 30 mins and will be 100% safe.

    If you don't have a decent backup start taking them and then you'll NEVER be bothered with this sort of B/S again or spend HOURS on trying to clean an infected system.

    Too many "Security people" trying to flog outdated products (WD is as good as it gets on the current versions of Windows 10) or save their jobs. I agree for corporate / large scale enterprise Networks this stuff is important -- for home users / small networks the sell by date of these old programs, methodolgy and systems has long since passed. You are using old C20 methodology to fix C21 problems --get with it and use MODERN methods --save yourself a huge wodge of time too,

    Cheers
    jimbo
    When you are dealing with a client/friend's PC most of the time there is no backup. You must do what you have to do. I make backups for my systems but that's very often not the case with many users. I preach backups to my clients but that often falls on deaf ears or one backup was made a year ago....
      My ComputersSystem Spec

  •    22 Jan 2018 #50

    I think the advice and applications mentioned in this thread are all valuable. I appreciate reading about clean up utilities that I don't own. Beats a reinstall or losing 2 weeks work on a pc loading a system image. However I do find system images more than valuable. But, there are always other more gentle methods than contributing to wearing out a Hard drive/SSD
      My ComputerSystem Spec


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