Windows 10: Attacked by Tech Support Scam Pop-Up Today (01-18-2018) Solved

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  1.    19 Jan 2018 #31

    If you are using Edge, go to the three dots on top right, click, settings at very bottom, scroll down in middle is Clear Browsing Data, button below, choose what to clear, clear all... :)
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  2.    19 Jan 2018 #32

    And flush your DNS cache.

    Admin Command Prompt:
    Code:
    ipconfig /flushdns
    Actually, changing the DNS servers in your NIC(s) to OpenDNS will help prevent you from going to known-bad sites:

    208.67.222.222 and 208.67.220.220 (IPv4)

    2620:0:ccc::2 and 2620:0:ccd::2 (IPv6)
      My ComputerSystem Spec

  3.   My ComputerSystem Spec


  4. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       19 Jan 2018 #34

    @simrick @dmholt57

    Actually, changing the DNS servers in your NIC(s) to OpenDNS will help prevent you from going to known-bad sites:

    208.67.222.222 and 208.67.220.220 (IPv4)

    2620:0:ccc::2 and 2620:0:ccd::2 (IPv6)
    I did the FlushDNS, and I entered the DNS figures given above in the ipv4 and ipv6 windows. I also cleared all of the Data from my only Browser, Microsoft Edge.

    The computer entered "64" as what they called the "Subnet Mask."

    If I have any more problems with the Tech Support Scam, I'll post it on this thread and let all of the contributors to the thread know what is happening.

    Thanks again, guys, for all of your help.
      My ComputerSystem Spec

  5.    19 Jan 2018 #35

    Writer said: View Post
    @simrick @dmholt57
    I did the FlushDNS, and I entered the DNS figures given above in the ipv4 and ipv6 windows. I also cleared all of the Data from my only Browser, Microsoft Edge.

    The computer entered "64" as what they called the "Subnet Mask."

    If I have any more problems with the Tech Support Scam, I'll post it on this thread and let all of the contributors to the thread know what is happening.

    Thanks again, guys, for all of your help.
    Welcome.
    Just FYI: Internet Explorer is on a Windows 10 system as well, and, even if you don't use it, some infections mess with the settings. Need to clear out all browsers and RESET.

    Click image for larger version. 

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  6.    19 Jan 2018 #36

    And, just so you know - anyone who has posted in this thread is auto-subscribed, so we know when a new post is made - you don't have to tag anyone. Of course, if one were to unsubscribe......
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  7. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       20 Jan 2018 #37

    OK, I cleared the browsers again. I found Internet Explorer under Windows Accessories and pinned it to my Start Page. I then went to Internet Options Advanced and made sure that "Disable Script Debugging for Internet Explorer" was checked (it was) and then clicked Reset.

    Thanks again for the information.
      My ComputerSystem Spec

  8.    20 Jan 2018 #38

    Writer said: View Post
    OK, I cleared the browsers again. I found Internet Explorer under Windows Accessories and pinned it to my Start Page. I then went to Internet Options Advanced and made sure that "Disable Script Debugging for Internet Explorer" was checked (it was) and then clicked Reset.

    Thanks again for the information.
    Cheers!
      My ComputerSystem Spec

  9.    20 Jan 2018 #39

    I have a friend bringing over a PC that is infected with the tech support crap. Thanks to this thread I shouldn't have any problems getting rid of it for him. Thanks/Jack
      My ComputersSystem Spec


  10. Posts : 149
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       20 Jan 2018 #40

    I have a friend bringing over a PC that is infected with the tech support crap. Thanks to this thread I shouldn't have any problems getting rid of it for him. Thanks/Jack
    If you run into any snags, you could start a new thread -- there's plenty of talent here to guide you through problems.
    Last edited by Writer; 20 Jan 2018 at 14:08.
      My ComputerSystem Spec


 
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