Windows 10: Attacked by Tech Support Scam Pop-Up Today (01-18-2018) Solved

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  1. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #21

    @simrick@zbook @dmholt57 @Word Man @Ztruker @Bat 1 @Superfly @Samuria @Steve C @jimbo45

    Ccleaner downloaded and installed OK. Google Chrome downloaded with it. Is keeping Google Chrome just an option?

    I remember you from two years or so ago when you saved my computer that was totaling jammed up because of multi-viruses. I still owe you one from then. I'll do a Rep now.

    I'll get rid of ByteFence Anti-Malware right now.

    Thanks for the help.
    Last edited by Writer; 4 Weeks Ago at 16:19.
      My ComputerSystem Spec

  2.    4 Weeks Ago #22

    Writer said: View Post
    @simrick

    Ccleaner downloaded and installed OK. Google Chrome downloaded with it. Is keeping Google Chrome just an option?

    I remember you from two years or so ago when you saved my computer that was totaling jammed up because of multi-viruses. I still owe you one from then. I'll do a Rep now.

    I'll get rid of ByteFence Anti-Malware right now.

    Thanks for the help.
    Thanks. I will remove that link now, since you've got it.
    Chrome should have been "unchecked" prior to install, but that's okay - you can remove it now.
    Please check all the boxes for each browser installed on the system and clean them all, whether you use them or not. Note you will lose any saved passwords.
    Thanks for the rep!
      My ComputerSystem Spec

  3.    4 Weeks Ago #23

    Please also let me know when you've got ADWCleaner downloaded, so I can remove that link as well. I can't leave direct download links in a thread, because they are dynamic, and when they change, we get broken links in the forum - causes a mess.
      My ComputerSystem Spec


  4. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #24

    @simrick

    OK, it downloaded and installed OK.

    I just noticed that ADWCleaner is with my Downloads but not listed in the Control Panel. I pinned in to the Start Window. Everything is OK.

    Thanks again.
    Last edited by Writer; 4 Weeks Ago at 14:45.
      My ComputerSystem Spec


  5. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #25

    @simrick @zbook @dmholt57 @Word Man @Ztruker @Bat 1 @Superfly @Samuria @Steve C @jimbo45

    I am marking this thread as Solved. As the saying goes: There are many ways to skin a cat. The posters offered many ways to defeat the Tech Support Scams, and, I'm sure, each one of them would have been effective. I chose one of them, and I'll wait to see how things go.

    I chose to install Ccleaner and ADWCleaner as well as switching my Malwarebytes Anti-Malware Account to this computer from the one that developed two bad capacitors.

    In a time-frame of only 24 hours, I was offered several options, and I can now proceed with the security of knowing that I will be able to defeat this type of Scam in short order.

    My thanks to all of the Forum Members who contributed to this thread. I'm sure I'll be back for more of your advice regarding other matters.
    Last edited by Writer; 4 Weeks Ago at 17:32.
      My ComputerSystem Spec

  6.    4 Weeks Ago #26

    Writer said: View Post
    @simrick @zbook @dmholt57 @Word Man @Ztruker @Bat 1 @Superfly @Samuria @Steve C @jimbo45

    I am marking this thread as Resolved. As the saying goes: There are many ways to skin a cat. The posters offered many ways to defeat the Tech Support Scams, and, I'm sure, each one of them would have been effective. I chose one of them and I'll wait to see how things go.

    I chose to install Ccleaner and ADWCleaner as well as switching my Malwarebytes Anti-Marware Account to this computer from the one that developed two bad capacitors.

    In a time-frame of only 24 hours, I was offered several options, and I can now proceed with the security of knowing that I will be able to defeat this type of Scam in short order.

    My thanks to all of the Forum Members who contributed to this thread. I'm sure I'll be back for more of your advice regarding other matters.
    Cheers!
      My ComputerSystem Spec


  7. Posts : 2,061
    17074.1002 Pro 17074.1002 Home
       4 Weeks Ago #27

    My preferences are Glary's Utilities and Spybot Search and Destroy
      My ComputerSystem Spec


  8. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #28

    @dmholt57 @simrick @zbook

    Thanks for the additional options, dmholt57. The Tech Support Scam (SupportScam:JS/TechBrolo.F) appeared again today at the same time it did yesterday: 4:30 pm EST. The Ccleaner got rid of it right away. Windows Defender said it was in the Trojan Category.

    I just gave you a Rep; I owed one more for all the advice you gave in helping me gain access to the Internet. On one point, you agreed with @Samuria that the DNS Figures should be changed, and that may have been a critical aspect in gaining Internet access.

    Thanks again for your help.
      My ComputerSystem Spec


  9. Posts : 2,061
    17074.1002 Pro 17074.1002 Home
       4 Weeks Ago #29

    You should probably clear all the data in your browser...
      My ComputerSystem Spec


  10. Posts : 146
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       4 Weeks Ago #30

    @dmholt57

    You should probably clear all the data in your browser...

    How do you do that? I'm still a Rookie!
      My ComputerSystem Spec


 
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