1.    1 Week Ago #1
    Join Date : Jan 2018
    Posts : 2
    windows 10

    Crash Report Request keeps coming back after malware removed


    Using Defender (in its sweep with the computer offline) I eliminated a 800 number type malware from my computer. I sent the error report (Crash Report BugSplat - with the picture of a bug splatted]). Now, every time I start up the computer and log in, I get the request to send the error report. It goes away only if I hit "Send Error Report" or "Don't Send". It doesn't say that it is a Microsoft request. It also says additional files have been requested to be sent - DriverUpdateQAUP1RU6.dmp and 1BH9687.xml

    Is this crash report request a virus in disguise? How do I prevent this report from coming up every time I use the computer?
      My ComputerSystem Spec
  2.    1 Week Ago #2
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 18,013
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    It wouldn't hurt to give your PC an additional scan with another malware scanner. No one cleaner gets everything 100% of the time.

    Suggest you d/l Malwarebytes (Free version) & AdwCleaner & scan with those to see what they find. There could be remnants of the original malware left.
      My ComputerSystem Spec
  3.    1 Week Ago #3
    Join Date : Jan 2018
    Posts : 2
    windows 10
    Thread Starter

    Thanks for your help. I ran the extra program, and it looked like it found some bugsplat files. I deleted everything found, and I haven't had the problem again. Thanks again.
      My ComputerSystem Spec
  4.    6 Days Ago #4
    Join Date : Oct 2014
    In a house with a crazy cat trying to kill me
    Posts : 18,013
    Win 7 32, Win 7 64 Pro, Win 8.1 64 Pro, Win 10 64 Education Edition

    Glad I could help & you got it sorted. In most instances, you need to run an extra scanner or 2 to make sure you get everything & nothing else got into the system.

    Don't forget to mark the thread as solved.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
BSOD , popping in regularly - crash report added.
Hello All, Repeated crashes. Bit clueless so need help n guidance. Also uploading i think correctly as per guidelines i hope ... - - System
BSOD Crashes and Debugging
Solved Removed my own admin ability, unable to get it back
I have a home theater PC which I had operating with an admin level account. I figured it would be safest to remove this, so I removed my administrator rights and rebooted. Now I have no accounts with admin rights! I have only local accounts,...
User Accounts and Family Safety
Crash (hard reboot) after coming OUT of Sleep mode
Purchased refurbished Dell Optiplex 755 SFF came with Win7. Performed update to Win10. I only use this machine for watching tv in a spare room, so no important data. No extra software / bloatware / antivirus / etc is installed on it. Only USB...
General Support
Removed a wrong registry key. How do I get it back?
Hi, I'm still new to this forum. This is the first time I post. I have been reading stuff from here for a while. If I post at a wrong place, please let me know. Yesterday I was trying to fix an issue with network adapter on my Win10 PC. I...
General Support
Backup - removed folders to backup keep coming back
I'm setting up a file backup on Win 10 Pro. Under the backup settings there is the "Back up these folders" section. I have a total of five folders I want to backup so I keep removing all the folders that Windows adds by default and leave the five...
Backup and Restore
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:07.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums