Windows 10: Unable to install Malwarebytes, or others Solved

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  1.    22 Dec 2017 #1

    Unable to install Malwarebytes, or others


    W10 Pro 64 bit on surface book
    Fully updated.
    I had a virus optimiser which I managed to get rid of, but still think I am infected.
    When an attempt to install Malwarebytes or some other anti virus program, I get the following pop up and it wont install. see attached.

    Measures attempted so far
    Installed
    RKill
    Ccleaner
    SASpyware
    est online scanner Defender offline
    adware cleaner
    Run sfc/scannow
    Allowed Bitdefender through U/C
    Turned U/C to minimum.
    Turned off W Defender.

    What is blocking this?
    Who is "an administrator"?
    When I click -show information about the publishers certificate, nothing happens.


    Am I infected?

    [COLOR=inherit !important]


    [/COLOR]
    Attached Thumbnails Attached Thumbnails 20171222_122335.jpg  
      My ComputerSystem Spec

  2.    22 Dec 2017 #2

    Please download MINITOOLBOX and run it.
    Downloading MiniToolBox

    Checkmark following boxes:

    Flush DNS
    Reset FF proxy Settings
    Reset Ie Proxy Settings
    Report IE Proxy Settings
    Report FF Proxy Settings
    List content of Hosts
    List IP configuration
    List Winsock Entries
    List last 10 Event Viewer log
    List Installed Programs
    List Users, Partitions and Memory size
    List Devices (problems only)
    Click Go and post the result.



    Please download the wireless test tool from

    http://www.crewetown.co.uk/wireless.exe

    Very important you right click and choose run as admin post results



    Please download and save FRST 64bit or FRST 32 bit to your Desktop.


    http://download.bleepingcomputer.com/farbar/FRST.exe

    http://download.bleepingcomputer.com/farbar/FRST64.exe

    Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    Make sure that Addition option is checked.
    Press Scan button.
    It will produce a log called FRST.txt in the same directory the tool is run from.
    Please copy and paste log back .
    The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe).
      My ComputerSystem Spec

  3.    22 Dec 2017 #3

    MTB results


    MiniToolBox by Farbar Version: 17-06-2016
    Ran by PC (administrator) on 22-12-2017 at 14:54:04
    Running from "C:\Users\PC\Downloads"
    Microsoft Windows 10 Pro (X64)
    Model: Surface Book Manufacturer: Microsoft Corporation
    Boot Mode: Normal
    ***************************************************************************

    ========================= Flush DNS: ===================================

    Windows IP Configuration

    Successfully flushed the DNS Resolver Cache.

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    "Reset IE Proxy Settings": IE Proxy Settings were reset.
    Hosts file not detected in the default directory

    Hosts file not detected in the default directory
    ========================= IP Configuration: ================================

    Marvell AVASTAR Wireless-AC Network Controller = WiFi (Connected)
    Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global taskoffload=disabled
    set interface interface="WiFi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Ethernet 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Ethernet 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
    set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : TheBook
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : BE-83-85-02-C7-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter WiFi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell AVASTAR Wireless-AC Network Controller
    Physical Address. . . . . . . . . : BC-83-85-02-C6-71
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e8c2:9b79:8529:4ee3%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.28(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 22 December 2017 14:49:56
    Lease Expires . . . . . . . . . . : 23 December 2017 14:49:56
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 45908869
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-6E-A6-47-BC-83-85-02-C6-71
    DNS Servers . . . . . . . . . . . : 82.163.142.8
    95.211.158.136
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : BC-83-85-02-C6-72
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Server: UnKnown
    Address: 82.163.142.8

    Name: google.com
    Addresses: 2a00:1450:4009:80f::200e
    216.58.207.174


    Pinging google.com [216.58.207.174] with 32 bytes of data:
    Reply from 216.58.207.174: bytes=32 time=39ms TTL=48
    Reply from 216.58.207.174: bytes=32 time=45ms TTL=48

    Ping statistics for 216.58.207.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 45ms, Average = 42ms
    Server: UnKnown
    Address: 82.163.142.8

    Name: yahoo.com
    Addresses: 2001:4998:44:204::100d
    2001:4998:c:e33::53
    2001:4998:58:2201::73
    98.138.252.38
    206.190.39.42
    98.139.180.180


    Pinging yahoo.com [98.138.252.38] with 32 bytes of data:
    Reply from 98.138.252.38: bytes=32 time=197ms TTL=50
    Reply from 98.138.252.38: bytes=32 time=130ms TTL=50

    Ping statistics for 98.138.252.38:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 130ms, Maximum = 197ms, Average = 163ms

    Pinging 127.0.0.1 with 32 bytes of data:
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
    ===========================================================================
    Interface List
    18...be 83 85 02 c7 70 ......Microsoft Wi-Fi Direct Virtual Adapter
    3...bc 83 85 02 c6 71 ......Marvell AVASTAR Wireless-AC Network Controller
    6...bc 83 85 02 c6 72 ......Bluetooth Device (Personal Area Network)
    1...........................Software Loopback Interface 1
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.28 55
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
    192.168.0.0 255.255.255.0 On-link 192.168.0.28 311
    192.168.0.28 255.255.255.255 On-link 192.168.0.28 311
    192.168.0.255 255.255.255.255 On-link 192.168.0.28 311
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
    224.0.0.0 240.0.0.0 On-link 192.168.0.28 311
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
    255.255.255.255 255.255.255.255 On-link 192.168.0.28 311
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    1 331 ::1/128 On-link
    3 311 fe80::/64 On-link
    3 311 fe80::e8c2:9b79:8529:4ee3/128
    On-link
    1 331 ff00::/8 On-link
    3 311 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
    Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
    Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
    Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [63488] (Microsoft Corporation)
    Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
    Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
    Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
    Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [334744] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [79872] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
    x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
    x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 11 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 12 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)
    x64-Catalog9 13 C:\Windows\System32\mswsock.dll [402992] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (12/22/2017 02:37:53 PM) (Source: Application Error) (User: )
    Description: Faulting application name: Explorer.EXE, version: 10.0.16299.125, time stamp: 0xfeba44fb
    Faulting module name: combase.dll, version: 10.0.16299.15, time stamp: 0x3db461b4
    Exception code: 0xc0000005
    Fault offset: 0x00000000000231b6
    Faulting process ID: 0x1990
    Faulting application start time: 0xExplorer.EXE0
    Faulting application path: Explorer.EXE1
    Faulting module path: Explorer.EXE2
    Report ID: Explorer.EXE3
    Faulting package full name: Explorer.EXE4
    Faulting package-relative application ID: Explorer.EXE5

    Error: (12/22/2017 12:21:35 PM) (Source: Windows Search Service) (User: )
    Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/">.

    Error: (12/22/2017 12:12:19 PM) (Source: Windows Search Service) (User: )
    Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/">.

    Error: (12/22/2017 12:10:53 PM) (Source: Application Error) (User: )
    Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000409
    Fault offset: 0x0000000000000041
    Faulting process ID: 0x23a4
    Faulting application start time: 0xMicrosoftEdgeCP.exe0
    Faulting application path: MicrosoftEdgeCP.exe1
    Faulting module path: MicrosoftEdgeCP.exe2
    Report ID: MicrosoftEdgeCP.exe3
    Faulting package full name: MicrosoftEdgeCP.exe4
    Faulting package-relative application ID: MicrosoftEdgeCP.exe5

    Error: (12/22/2017 12:10:33 PM) (Source: Windows Search Service) (User: )
    Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/">.

    Error: (12/21/2017 11:04:21 PM) (Source: Application Error) (User: )
    Description: Faulting application name: SystemSettings.exe, version: 10.0.16299.15, time stamp: 0x7640753d
    Faulting module name: ntdll.dll, version: 10.0.16299.64, time stamp: 0x493793ea
    Exception code: 0xc0000005
    Fault offset: 0x000000000002db10
    Faulting process ID: 0x920
    Faulting application start time: 0xSystemSettings.exe0
    Faulting application path: SystemSettings.exe1
    Faulting module path: SystemSettings.exe2
    Report ID: SystemSettings.exe3
    Faulting package full name: SystemSettings.exe4
    Faulting package-relative application ID: SystemSettings.exe5

    Error: (12/21/2017 10:58:13 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: THEBOOK)
    Description: Package Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI was terminated because it took too long to suspend.

    Error: (12/21/2017 09:28:19 PM) (Source: Application Error) (User: )
    Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
    Faulting module name: edgehtml.dll, version: 11.0.16299.125, time stamp: 0x7718a00b
    Exception code: 0xc0000602
    Fault offset: 0x00000000006f356f
    Faulting process ID: 0x848
    Faulting application start time: 0xMicrosoftEdgeCP.exe0
    Faulting application path: MicrosoftEdgeCP.exe1
    Faulting module path: MicrosoftEdgeCP.exe2
    Report ID: MicrosoftEdgeCP.exe3
    Faulting package full name: MicrosoftEdgeCP.exe4
    Faulting package-relative application ID: MicrosoftEdgeCP.exe5

    Error: (12/21/2017 09:19:57 PM) (Source: Application Error) (User: )
    Description: Faulting application name: MicrosoftEdgeCP.exe, version: 11.0.16299.15, time stamp: 0x59cda7cd
    Faulting module name: edgehtml.dll, version: 11.0.16299.125, time stamp: 0x7718a00b
    Exception code: 0xc0000602
    Fault offset: 0x00000000006f356f
    Faulting process ID: 0x322c
    Faulting application start time: 0xMicrosoftEdgeCP.exe0
    Faulting application path: MicrosoftEdgeCP.exe1
    Faulting module path: MicrosoftEdgeCP.exe2
    Report ID: MicrosoftEdgeCP.exe3
    Faulting package full name: MicrosoftEdgeCP.exe4
    Faulting package-relative application ID: MicrosoftEdgeCP.exe5

    Error: (12/21/2017 08:53:35 PM) (Source: Windows Search Service) (User: )
    Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/">.


    System errors:
    =============
    Error: (12/22/2017 02:52:38 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
    Description: There was an error while attempting to read the local hosts file.

    Error: (12/22/2017 02:52:29 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/22/2017 02:47:29 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/22/2017 02:43:57 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
    Description: There was an error while attempting to read the local hosts file.

    Error: (12/22/2017 02:37:28 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
    Description: There was an error while attempting to read the local hosts file.

    Error: (12/22/2017 02:36:47 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/22/2017 01:57:39 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/22/2017 01:30:05 PM) (Source: DCOM) (User: NT AUTHORITY)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/22/2017 01:04:23 PM) (Source: DCOM) (User: THEBOOK)
    Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}THEBOOKPCS-1-5-21-2133594979-3002416721-123404935-1001LocalHost (Using LRPC)UnavailableUnavailable

    Error: (12/22/2017 12:44:17 PM) (Source: Microsoft-Windows-TPM-WMI) (User: NT AUTHORITY)
    Description: The Trusted Platform Module (TPM) firmware on this PC has a known security problem. Please contact your PC manufacturer to find out if an update is available. For more information please go to https://go.microsoft.com/fwlink/?linkid=852572


    Microsoft Office Sessions:
    =========================
    Error: (12/22/2017 02:37:53 PM) (Source: Application Error)(User: )
    Description: Explorer.EXE10.0.16299.125feba44fbcombase.dll10.0.16299.153db461b4c000000500000000000231b6199001d37b 228fee32a3C:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\combase.dll6fb10d40-4016-477e-b768-023179b8e605

    Error: (12/22/2017 12:21:35 PM) (Source: Windows Search Service)(User: )
    Description: 300x80040d07iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/

    Error: (12/22/2017 12:12:19 PM) (Source: Windows Search Service)(User: )
    Description: 300x80040d07iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/

    Error: (12/22/2017 12:10:53 PM) (Source: Application Error)(User: )
    Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdunknown0.0.0.000000000c0000409000000000000004123a401d37b1de2 b25589C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeunknown00bc7a4a-8775-4728-8672-c67f684eac4dMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess

    Error: (12/22/2017 12:10:33 PM) (Source: Windows Search Service)(User: )
    Description: 300x80040d07iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/

    Error: (12/21/2017 11:04:21 PM) (Source: Application Error)(User: )
    Description: SystemSettings.exe10.0.16299.157640753dntdll.dll10.0.16299.64493793eac0000005000000000002db1092001d3 7aafd16eaf9eC:\Windows\ImmersiveControlPanel\SystemSettings.exeC:\WINDOWS\SYSTEM32\ntdll.dll96cccc77-59e3-4191-87fc-f4bc39b4c10dwindows.immersivecontrolpanel_10.0.1.1000_neutral_neutral_cw5n1h2txyewymicrosoft.windows .immersivecontrolpanel

    Error: (12/21/2017 10:58:13 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: THEBOOK)
    Description: Microsoft.Windows.Cortana_1.9.6.16299_neutral_neutral_cw5n1h2txyewy+CortanaUI

    Error: (12/21/2017 09:28:19 PM) (Source: Application Error)(User: )
    Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdedgehtml.dll11.0.16299.1257718a00bc000060200000000006f356f84 801d37aa0c234211fC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\W INDOWS\SYSTEM32\edgehtml.dll730a6ae2-bc32-40c0-bbe8-77c13eec6c7cMicrosoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess

    Error: (12/21/2017 09:19:57 PM) (Source: Application Error)(User: )
    Description: MicrosoftEdgeCP.exe11.0.16299.1559cda7cdedgehtml.dll11.0.16299.1257718a00bc000060200000000006f356f32 2c01d37aa0e083aeeeC:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exeC:\ WINDOWS\SYSTEM32\edgehtml.dll9192183d-a775-405a-9f75-8b8dae5da655Microsoft.MicrosoftEdge_41.16299.15.0_neutral__8wekyb3d8bbweContentProcess

    Error: (12/21/2017 08:53:35 PM) (Source: Windows Search Service)(User: )
    Description: 300x80040d07iehistory://{S-1-5-21-2133594979-3002416721-123404935-1001}/


    CodeIntegrity Errors:
    ===================================
    Date: 2017-12-22 14:38:30.457
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:38:30.455
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:38:08.071
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:38:08.068
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:38:06.340
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:38:06.338
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:37:49.109
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:37:49.105
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:37:46.465
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.

    Date: 2017-12-22 14:37:46.459
    Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume3\Program Files\Bonjour\mdnsNSP.dll that did not meet the Microsoft signing level requirements.


    =========================== Installed Programs ============================

    Adobe Lightroom (HKLM-x32\...\{8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}) (Version: 6.0 - Adobe Systems Incorporated)
    Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 388.08 - NVIDIA Corporation) Hidden
    ANT Drivers Installer x64 (HKLM\...\{B9218A36-7AD3-4046-8D77-31F51DC0D795}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
    Apple Application Support (32-bit) (HKLM-x32\...\{BC7C46A4-D7A7-48EC-A98C-32A7762B5EFA}) (Version: 6.2.1 - Apple Inc.)
    Apple Application Support (64-bit) (HKLM\...\{F0C4B709-8BF4-4A72-B527-12E7BF5482F8}) (Version: 6.2.1 - Apple Inc.)
    Apple Software Update (HKLM-x32\...\{19589375-5C58-4AFA-842F-8B34744CCEAD}) (Version: 2.5.0.1 - Apple Inc.)
    Blender (HKLM\...\{B1DF3793-1651-4AE5-9CA0-E845DD8B526B}) (Version: 2.79.0 - Blender Foundation)
    Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
    btda (HKLM\...\Bitdefender Agent) (Version: 21.0.25.59 - Bitdefender)
    CCleaner (HKLM\...\CCleaner) (Version: 5.38 - Piriform)
    Digital Video Repair 3.4.1.0 (HKLM-x32\...\Digital VideoRepair_is1) (Version: 3.4.1.0 - Rising Research)
    Elevated Installer (HKLM-x32\...\{B85F70BE-A5A3-48A2-A790-AF6001F026E0}) (Version: 5.7.1.0 - Garmin Ltd or its subsidiaries) Hidden
    FormatFactory 4.2.0.0 (HKLM-x32\...\FormatFactory) (Version: 4.2.0.0 - Free Time)
    Garmin Express (HKLM-x32\...\{5b328687-2baf-4fb6-b6c7-c49fb4840cba}) (Version: 5.7.1.0 - Garmin Ltd or its subsidiaries)
    Garmin Express (HKLM-x32\...\{5F4164CE-621E-4AFD-BBFE-1BBE2299710E}) (Version: 5.7.1.0 - Garmin Ltd or its subsidiaries) Hidden
    Garmin Express Tray (HKLM-x32\...\{4E9533AB-7743-4B73-A5D2-42207E159E11}) (Version: 5.7.1.0 - Garmin Ltd or its subsidiaries) Hidden
    Google Chrome (HKLM-x32\...\Google Chrome) (Version: 63.0.3239.84 - Google Inc.)
    Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.7 - Google Inc.) Hidden
    HomeplugAV (HKLM-x32\...\{2DFC446B-8A6E-4EF3-99DF-C89E37DB156D}) (Version: - )
    iCloud (HKLM\...\{99868C9C-C141-4DDE-A2C7-9DDF00F68F17}) (Version: 7.2.0.67 - Apple Inc.)
    KB4023057 (HKLM\...\{264FDD69-C4DF-476F-B1B8-7DCEE4AF839B}) (Version: 2.4.0.0 - Microsoft Corporation)
    M.O.U.S.9 (HKLM\...\{AD988B6E-AD75-4F6A-8ECB-5AA60265F6D7}) (Version: 7.0.55.13 - Mad Catz Inc)
    Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.8730.2127 - Microsoft Corporation)
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.7131.1115 - Microsoft Corporation)
    Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50907.0 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026 (HKLM-x32\...\{e46eca4f-393b-40df-9f49-076faf788d83}) (Version: 14.0.23026.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
    NVIDIA Graphics Driver 388.08 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 388.08 - NVIDIA Corporation)
    NVIDIA Update 29.1.0.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 29.1.0.0 - NVIDIA Corporation)
    Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.8730.2127 - Microsoft Corporation) Hidden
    Quicken 2002 Deluxe & Business (HKLM-x32\...\Quicken 2002 Deluxe & Business) (Version: - )
    QuickTime (HKLM-x32\...\{C78EAC6F-7A73-452E-8134-DBB2165C5A68}) (Version: 7.62.14.0 - Apple Inc.)
    SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1250 - SUPERAntiSpyware.com)
    VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.6 - VideoLAN)
    Vulkan Run Time Libraries 1.0.61.0 (HKLM\...\VulkanRT1.0.61.0) (Version: 1.0.61.0 - LunarG, Inc.) Hidden
    Windows Driver Package - Apple Inc. Apple ODD (05/17/2010 3.1.0.0) (HKLM\...\D6B4CB6AD2F81752C2EF8DCF6AD5EBC567ADD45C) (Version: 05/17/2010 3.1.0.0 - Apple Inc.)
    Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
    Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
    WinRAR 5.40 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.0 - win.rar GmbH)

    ========================= Devices: ================================

    Name: SASKUTIL
    Description: SASKUTIL
    Class Guid: {8ecc055d-047f-11d1-a537-0000f8753ed1}
    Manufacturer:
    Service: SASKUTIL
    Device ID: ROOT\LEGACY_SASKUTIL\0000
    Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
    Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

    Name: SASDIFSV
    Description: SASDIFSV
    Class Guid: {8ecc055d-047f-11d1-a537-0000f8753ed1}
    Manufacturer:
    Service: SASDIFSV
    Device ID: ROOT\LEGACY_SASDIFSV\0000
    Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
    Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.


    ========================= Memory info: ===================================

    Percentage of memory in use: 27%
    Total physical RAM: 16310.11 MB
    Available physical RAM: 11778.35 MB
    Total Virtual: 18742.11 MB
    Available Virtual: 13737.24 MB

    ========================= Partitions: =====================================

    1 Drive c: (Local Disk) (Fixed) (Total:475.56 GB) (Free:344.55 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\THEBOOK

    Administrator DefaultAccount defaultuser0
    Guest PC WDAGUtilityAccount

    ========================= Minidump Files ==================================

    No minidump file found


    **** End of log ****
      My ComputerSystem Spec

  4.    22 Dec 2017 #4

    reg txt


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : TheBook
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : BE-83-85-02-C7-70
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter WiFi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell AVASTAR Wireless-AC Network Controller
    Physical Address. . . . . . . . . : BC-83-85-02-C6-71
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e8c2:9b79:8529:4ee3%3(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.28(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 22 December 2017 14:49:56
    Lease Expires . . . . . . . . . . : 23 December 2017 14:49:55
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 45908869
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-6E-A6-47-BC-83-85-02-C6-71
    DNS Servers . . . . . . . . . . . : 82.163.142.8
    95.211.158.136
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : BC-83-85-02-C6-72
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Interface name : WiFi
    There are 1 networks currently visible.

    SSID 1 : VM7268067
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : c0:05:c2:37:16:e1
    Signal : 70%
    Radio type : 802.11n
    Channel : 13
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54


    Profiles on interface WiFi:

    Group policy profiles (read only)
    ---------------------------------
    <None>

    User profiles
    -------------
    All User Profile : Peyrot
    All User Profile : VM7268067
    All User Profile : Solwise_57A5
    All User Profile : AztechHL117_8EB1
    All User Profile : Solwise_newish
    All User Profile : Solwise_new
    All User Profile : BTWifi-with-FON
    All User Profile : BTHub4-8Z97
    All User Profile : Solwise_5156
    All User Profile : TP-LINK_CCD8A4
    All User Profile : Arcadia2
    Current User Profile : Chandos Free Wifi


    Pinging 194.119.131.66 with 32 bytes of data:
    Reply from 194.119.131.66: bytes=32 time=41ms TTL=55
    Reply from 194.119.131.66: bytes=32 time=119ms TTL=55
    Reply from 194.119.131.66: bytes=32 time=35ms TTL=55
    Reply from 194.119.131.66: bytes=32 time=157ms TTL=55

    Ping statistics for 194.119.131.66:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 157ms, Average = 88ms

    Pinging plus.net [212.159.8.2] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 212.159.8.2:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    Tracing route to cns1.uk.vianw.net [194.119.131.66]
    over a maximum of 30 hops:

    1 4 ms 6 ms 4 ms 192.168.0.1
    2 54 ms 15 ms 19 ms 10.160.148.1
    3 22 ms 16 ms 14 ms 129.228-252-62.static.virginmediabusiness.co.uk [62.252.228.129]
    4 * * * Request timed out.
    5 * *
      My ComputerSystem Spec

  5.    22 Dec 2017 #5

    FRST64 fails


    Downloaded and ran the program but the creation and saving of the text file is blocked although I have allowed notepad.exe and FRST64.exe through Defender
      My ComputerSystem Spec

  6.    22 Dec 2017 #6

    FRST64 results


    By turning off Defender I got it to work
    Unable to install Malwarebytes, or others Attached Files
      My ComputerSystem Spec

  7.    24 Dec 2017 #7

    Any ideas. I’m reluctant to use this computer online in case it’s infected?
      My ComputerSystem Spec


  • Posts : 3,210
    10.5 Home 1803 x64
       24 Dec 2017 #8

    Run this as admin, if you can not, run it in safe mode, then restart. Windows will download new certificates.

    Code:
    takeown /f "%WINDIR%\System32\catroot2" /a
    icacls "%WINDIR%\System32\catroot2" /grant:r Administrators:F /c
    ren "%WINDIR%\System32\catroot2" "catroot2.bak"
      My ComputerSystem Spec

  •    24 Dec 2017 #9

    You have a lot of Windows errors and scans show a tpm error advises contacting OEM. You have every av software certificate disallowed which is blocking your installs. Due to Windows errors I would do a refresh install with no data loss and remove all disallowed from the registry all document in frst.txt I am mobile and on phone
      My ComputerSystem Spec

  •    24 Dec 2017 #10

    Thank you both for your help.
    I am in the wilds of the N Cornish coast with a weak intermittent internet service so I think I’ll wait till I’m somewhere with better access.
    Wishing you happy days over the holidays
      My ComputerSystem Spec


  •  
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