Unable to install Malwarebytes, or others

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  1. zbook
    Posts : 41,459
    windows 10 professional version 1607 build 14393.969 64 bit
       New #11

    This is a log collector that is used in another forum.
    Please run it and post a share link into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    It will automatically collect: msinfo32, dxdiag, drivers, mini dumps, hosts, install, uninstall, services, event viewer files, etc.
      My Computer
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  3. jayjayuno
    Posts : 34
    w10
    Thread Starter
       New #12

    3 alternative paths suggested
    Will do the BSOD first then try running the command text and finally will as a last resort, do the reinstall if all else has failed.
    Will keep you updated and thanks for all the help so far
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  4. jayjayuno
    Posts : 34
    w10
    Thread Starter
       New #13

    unable to do either the command option, even in safe mode, or the BSOD option, both saying "Access denied"

    Guess I have to do the reinstall.
    Are there still things to run after I have done a reinstall whilst keeping data?
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  6. zbook
    Posts : 41,459
    windows 10 professional version 1607 build 14393.969 64 bit
       New #14

    Scroll down to the bottom of the page to try the beta tool:

    BSOD - Posting Instructions - Windows 10 Forums

    log collector v2-beta06.zip



    If the above does not work please post that into the thread.

    Then open administrative command prompt and copy and paste this whole command:

    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFile
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  7. jayjayuno
    Posts : 34
    w10
    Thread Starter
       New #15

    The beta was blocked as was the command line that I pasted.

    C:\WINDOWS\system32>md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFile
    The system cannot find the file specified.
    Invalid file name.
    C:\WINDOWS\minidump\*.dmp
    The system cannot find the file specified.
    0 file(s) copied.
    The system cannot find the path specified.
    The system cannot find the path specified.
    The system cannot find the path specified.
    The system cannot find the file specified.
    The system cannot find the path specified.
    The system cannot find the path specified.
    ERROR: Unable to write to the file. There may be a disk or file system error.
    ERROR: Unable to write to the file. There may be a disk or file system error.
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  8. zbook
    Posts : 41,459
    windows 10 professional version 1607 build 14393.969 64 bit
       New #16

    Open administrative command prompt and copy and paste:
    1) sfc /scannow
    2) dism /online /cleanup-image /scanhealth
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
      My Computer
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  9. jayjayuno
    Posts : 34
    w10
    Thread Starter
       New #17

    Microsoft Windows [Version 10.0.16299.125]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.125

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.16299.15

    Image Version: 10.0.16299.125

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is Local Disk.

    Stage 1: Examining basic file system structure ...
    473344 file records processed.
    File verification completed.
    6946 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    1706 reparse records processed.
    594774 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    1706 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    60716 data files processed.
    CHKDSK is verifying Usn Journal...
    37096888 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    498664447 KB total disk space.
    137455604 KB in 235752 files.
    166672 KB in 60717 indexes.
    0 KB in bad sectors.
    599539 KB in use by the system.
    65536 KB occupied by the log file.
    360442632 KB available on disk.

    4096 bytes in each allocation unit.
    124666111 total allocation units on disk.
    90110658 allocation units available on disk.

    C:\WINDOWS\system32>
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  10. zbook
    Posts : 41,459
    windows 10 professional version 1607 build 14393.969 64 bit
       New #18

    See if you can modify Windows defender.
    Then see if you can run the DM log collector options and/or the administrative command prompt commands to post logs into the thread.

    BSOD - Posting Instructions - Windows 10 Forums
      My Computer
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  12. Bree
    Posts : 31,622
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #19

    jayjayuno said:
    The beta was blocked as was the command line that I pasted....
    ...
    The system cannot find the path specified
    ....
    ERROR: Unable to write to the file. There may be a disk or file system error.
    If Defender's Controlled Folder Access is turned you can get results like that, check and turn it off if necessary.

    Change Windows Defender Controlled Folder Access Settings - Windows 10
      My Computers
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  13. jayjayuno
    Posts : 34
    w10
    Thread Starter
       New #20

    Athough defender is turned off it still blocks anything from running
      My Computer
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