Windows 10: Unable to install Malwarebytes, or others Solved

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  1. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #31

    Update: mrvlpcie8897


    Code:
    Event[12750]:  Log Name: System  Source: Microsoft-Windows-Kernel-PnP  Date: 2017-12-27T18:26:17.245  Event ID: 219  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: TheBook  Description: The driver \Driver\mrvlpcie8897 failed to load for the device PCI\VEN_11AB&DEV_2B38&SUBSYS_045E0004&REV_00\4&1a5036a5&0&00EB.
    mrvlpcie8897.sys Marvell LE Driver for the WiFiCLass Driver OEM
    or
    http://www.marvell.com/support/downloads/search.do
      My ComputerSystem Spec


  2. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #32

    cannot open it.......security risk......post in different format so it can be viewed.
      My ComputerSystem Spec


  3. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #33

    Uninstall ESET:

    Code:
    Event[10142]:  Log Name: System  Source: Service Control Manager  Date: 2017-12-21T18:02:45.213  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The eapihdrv service failed to start due to the following error: This driver has been blocked from loading
    Uninstall ESET manually using the ESET uninstaller toolESET Knowledgebase
      My ComputerSystem Spec

  4.    27 Dec 2017 #34

    these are the txt files produces
    Unable to install Malwarebytes, or others Attached Files
      My ComputerSystem Spec


  5. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #35

    These were problem events noted in the event logs:



    Code:
    Event[9211]:  Log Name: System  Source: BTHUSB  Date: 2017-12-21T12:05:57.352  Event ID: 17  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[8608]:  Log Name: System  Source: volmgr  Date: 2017-12-19T09:34:37.349  Event ID: 49  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
    Code:
    Event[8567]:  Log Name: System  Source: Service Control Manager  Date: 2017-12-19T09:22:08.040  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The 963270ca63e0e72611d598be60b38345 service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
    Code:
    Event[8563]:  Log Name: System  Source: Service Control Manager  Date: 2017-12-19T09:22:04.370  Event ID: 7000  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The 963270ca63e0e72611d598be60b38345 service failed to start due to the following error: Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
    Code:
    Event[8561]:  Log Name: System  Source: Service Control Manager  Date: 2017-12-19T09:22:04.228  Event ID: 7045  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: S-1-5-21-2133594979-3002416721-123404935-1001  User Name: THEBOOK\PC  Computer: TheBook  Description: A service was installed in the system.Service Name:  963270ca63e0e72611d598be60b38345Service File Name:  C:\WINDOWS\system32\drivers\963270ca63e0e72611d598be60b38345.sysService Type:  kernel mode driverService Start Type:  system startService Account:
    Code:
    Event[8554]:  Log Name: System  Source: Microsoft-Windows-NDIS  Date: 2017-12-19T09:20:42.126  Event ID: 10317  Task: PnP  Level: Error  Opcode: Info  Keyword: N/A  User: N/A  User Name: N/A  Computer: TheBook  Description: Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {BE0A89E4-0500-4AF7-B1D1-AD0570C1A136}, had event Fatal error: The miniport has failed a power transition to operational power
    Code:
    Event[6090]:  Log Name: System  Source: Microsoft-Windows-USB-USBHUB3  Date: 2017-12-03T22:33:52.240  Event ID: 196  Task: Surprise Removal  Level: Warning  Opcode: Warning  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: TheBook  Description: USB device draining system power when system is idle.                          USB Device: VID: 0x1286 PID: 0x204C REV: 0x3201             Removal action failed: SkippedAsAlreadyMarkedForRemoval (Device vetoed previous attempt)
    Code:
    Event[5638]:  Log Name: System  Source: MTConfig  Date: 2017-12-02T18:26:53.107  Event ID: 1  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An attempt to configure the input mode of a multitouch device failed.
    Code:
    Event[5517]:  Log Name: System  Source: BTHUSB  Date: 2017-12-01T16:06:49.621  Event ID: 17  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
    Code:
    Event[9523]:  Log Name: System  Source: Display  Date: 2017-12-21T12:48:39.088  Event ID: 4101  Task: N/A  Level: Warning  Opcode: Info  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: Display driver nvlddmkm stopped responding and has successfully recovered.
    Code:
    Event[12747]:  Log Name: System  Source: Microsoft-Windows-BitLocker-Driver  Date: 2017-12-27T18:26:15.978  Event ID: 24652  Task: N/A  Level: Warning  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: TheBook  Description: A recovery password was used to start Windows.Protector ID: {CD0CAED7-B8D8-446F-B4BE-1396C75F8C1C}.
    Code:
    Event[12746]:  Log Name: System  Source: Microsoft-Windows-BitLocker-Driver  Date: 2017-12-27T18:26:15.978  Event ID: 24636  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: TheBook  Description: Bootmgr failed to obtain the BitLocker volume master key from the TPM.
    Code:
    Event[9408]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9409]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9410]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9411]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9412]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9413]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9414]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9415]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9416]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9417]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9418]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9419]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9420]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:58.932  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9421]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:59.068  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.Event[9422]:  Log Name: System  Source: Disk  Date: 2017-12-21T12:25:59.068  Event ID: 51  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: An error was detected on device \Device\Harddisk1\DR3 during a paging operation.
    Code:
    Event[522]:  Log Name: System  Source: mrvlpcie8897  Date: 2017-10-24T11:26:05.958  Event ID: 5002  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: Marvell AVASTAR Wireless-AC Network Controller : Has determined that the network adapter is not functioning properly.
    Code:
    Event[1166]:  Log Name: System  Source: Disk  Date: 2017-10-31T17:37:11.727  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The driver detected a controller error on \Device\Harddisk1\DR5.
    Code:
    Event[11241]:  Log Name: System  Source: Disk  Date: 2017-12-22T10:19:51.301  Event ID: 11  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The driver detected a controller error on \Device\Harddisk1\DR1.
    Code:
    Event[1270]:  Log Name: System  Source: Microsoft-Windows-WER-SystemErrorReporting  Date: 2017-10-31T20:33:02.897  Event ID: 1001  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000002, 0x0000000000000002, 0x0000000000000000, 0xfffff803bd2fc588). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4028a42b-2aab-47c1-ac71-6d300decac7c.
    Code:
    Event[8608]:  Log Name: System  Source: volmgr  Date: 2017-12-19T09:34:37.349  Event ID: 49  Task: N/A  Level: Error  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
    Code:
    Event[12768]:  Log Name: System  Source: Win32k  Date: 2017-12-27T18:26:19.937  Event ID: 263  Task: N/A  Level: Warning  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: A pointer device has no information about the monitor it is attached to.
    Code:
    Event[12950]:  Log Name: System  Source: Volsnap  Date: 2017-12-27T21:04:43.394  Event ID: 33  Task: N/A  Level: Information  Opcode: N/A  Keyword: Classic  User: N/A  User Name: N/A  Computer: TheBook  Description: The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.
      My ComputerSystem Spec


  6. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #36

    There were a lot of AV products installed. Were many of them working at the same time?
    Was one or more malfunctioning?
    What happened?

    Which AV have you been able to uninstall so far?
    superantispyware?
    ESET?
    Bitdefender?
    AdwCleaner?
    TrendMicro?


    1) Open administrative command prompt and type or copy and paste: chkdsk /x /f /r
    This may take many hours so plan to run overnight.
    Find the chkdsk results in the event viewer using the information in this link and post the results into the thread.


    2) Run HDTune:
    http://www.hdtune.com/
    to check the health,
    scan for errors, no quick scan but full scan
    run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    the health,
    the error scan,
    the benchmark incl. following
    transfer rate,
    access time,
    burst rate,
    cpu usage.
    Take Screenshot in Windows 10 General Tips Tutorials

    3) Open Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread2) In the left lower corner search type clean > open disk cleanup > scroll up and down > post images into the thread

    4) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    > on the advanced tab under startup and recovery click settings > post an image of the startup and recovery into the thread.
    > on the advanced tab under performance > click on settings > click on advanced tab > under virtual memory click on change > post an image of the virtual memory tab into the thread

    5) In the left lower corner search type services > open windows error reporting service > scroll to the startup type column > right click > left click on properties > post an image into the thread

    6) Download and install Whocrashed > in the left upper corner above analyze click on tools > crash dump test > type: ACCEPT
    http://www.resplendence.com/whocrashed
    7) Click analyze > look for dead or deaddead in the results > post the results into the thread

    8) Run the DM log collector after all of the above steps and post a zip into the thread:
    BSOD - Posting Instructions - Windows 10 Forums
    BSOD - Posting Instructions - Windows 10 Forums
    Last edited by zbook; 27 Dec 2017 at 20:04.
      My ComputerSystem Spec

  7.    28 Dec 2017 #37

    Afraid I just couldn't go through all that again, so have reinstalled Windows while keeping my data.
    Is there anything I should do now, whilst I reinstall all the apps?
      My ComputerSystem Spec


  8. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Dec 2017 #38

    Choose 1 always on and 1 manual AV product to use on the computer.
    Anything more can reduce the malware protection as the software can compete with each other creating gaps for the malware.

    Run the AV software in full mode scanning all files.

    Then make a backup image and restore point once you have restored applications and files.

    The drive and drive files system should be checked so that you have a baseline.
    Most of the tests can be done overnight (chkdsk /x /f /r and HD Tune full error scan).
      My ComputerSystem Spec

  9.    28 Dec 2017 #39

    Well Defender is always on, so what other AV product do you recommend to run manually?

    Then ... Is it just those 2 you recommend to run - chkdsk /x /f /r and HD Tune full error scan?
    Have just about got the applications re-installed so will run the full Defender and off line virus check next.
      My ComputerSystem Spec


  10. Posts : 14,105
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Dec 2017 #40

    The most important things that can be done for malware is being careful about the email that is opened and what you click on on the websites. The AV products are rated and the results vary. There is no one product that is always better than the next.

    Find one AV product that you like. The manual product is a backup option in case you want to double check.

    On the computer's that I use it's the default Windows defender. Malwarebytes is the backup. Each of the products has its strengths and weaknesses.

    Earlier in the thread you had run scannow and restorehealth. Those can be run any time to check the integrity of the operating system.

    The CPU, GPU, MB etc. can be tested if you have any problems.

    For routine maintenance:
    1) AV scanning
    2) checking the OS with scannnow and restorhealth
    3) check the drive once a year or more frequently if you have discovered problems. The health testing (SMART) is predictive testing. For detecting current problems use surface (error scanning) and Sea Tools long generic testing.
    4) backup files in case there are unexpected problems
    5) make a backup image in case there are unexpected problems
    6) perform in place upgrade repairs as needed with a windows 10 iso.
      My ComputerSystem Spec


 
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