Windows 10: Unable to install Malwarebytes, or others Solved

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  1. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #21

    See if you can get any of these commands to generate files to post into the thread?

    In the left lower corner search type:
    1) dxdiag > open each tab > give it a few minutes to completely load > post a share link into the thread
    2) msinfo32 > save as nfo > post a share link into the thread


    3) Open administrative command prompt and copy and paste:
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    4) Open administrative command prompt and copy and paste:
    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\Collected
    5) open administrative powershell and type or copy and paste:
    get-eventlog System > $env:homeDrive$env:homePath\Desktop\system.txt

    6) Open administrative powershell and type or copy and paste:
    Get-EventLog system | Format-List > $env:homeDrive$env:homePath\Desktop\system.txt
      My ComputerSystem Spec

  2.    27 Dec 2017 #22

    Attached are the dxd and nfo files but none of the rest would run even with defender OFF.
    Just popped up with "Unauthorised changes blocked"
    Looks like a soft reinstall
    Unable to install Malwarebytes, or others Attached Files
      My ComputerSystem Spec


  3. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #23

    In post #3 the drivers for superantispyware were corrupt.
    Were you able to uninstall this software?
      My ComputerSystem Spec

  4.    27 Dec 2017 #24

    No not able to
      My ComputerSystem Spec

  5.   My ComputerSystem Spec

  6.    27 Dec 2017 #26

    OK its gone now, what next
      My ComputerSystem Spec


  7. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #27

    Attempt to run the DM log collector again

    Attempt the administrative command prompt commands again.

    Run the Bitdefender uninstall tool:
    Uninstall Bitdefender

    Uninstall AdwCleaner

    Uninstall Trend Micro:
    Maximum Security Support - Home and Home Office Support | Trend Micro
      My ComputerSystem Spec

  8.    27 Dec 2017 #28

    bitdefender uninstall download is corrupted and wont run. [B]ut see attachment
    Unable to install Malwarebytes, or others Attached Files
      My ComputerSystem Spec


  9. Posts : 20,810
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Dec 2017 #29

    These are still displayed as problems devices:

    Code:
    SASKUTIL    ROOT\LEGACY_SASKUTIL\0000    Failure using the VxD loader.SASDIFSV    ROOT\LEGACY_SASDIFSV\0000    Failure using the VxD loader.

    Code:
    Event[12684]:  Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2017-12-27T18:23:09.643
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: TheBook
      Description: 
    The driver \Driver\SASKUTIL failed to load for the device ROOT\LEGACY_SASKUTIL\0000.
    
    
    Event[12685]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-PnP
      Date: 2017-12-27T18:23:09.643
      Event ID: 219
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: TheBook
      Description: 
    The driver \Driver\SASDIFSV failed to load for the device ROOT\LEGACY_SASDIFSV\0000.
      My ComputerSystem Spec

  10.    27 Dec 2017 #30

    and this vbs has been produced
    Unable to install Malwarebytes, or others Attached Files
      My ComputerSystem Spec


 
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