1. Joined : Oct 2016
    Posts : 3
    windows 10
       24 Oct 2016 #1

    Anniversary U/D has corrupted startup configuration, no auto repair.


    Dell Dimension E520 been running Win 10 for 9 months no problems. Two anniversary failed update attempts and I am stumped. The problem is after boot there is spinning dots with cursor. Ctrl+alt +del gives logon screen but its is empty save for the blue window frame and three icons at bottom right. Have tried: entering password blind but that failed, tried Shift + click restart, it just restarts normally, same again.
    I can boot from installation usb drive and get command prompt with Ctrl+F10. to try Fixmbr commands, no affect
    Have done 3x power interupt boot to get to repair screen, Auto repair ran check disk, and auto start up repair, all failed to help, but reported start up corrupted. Then tried safe mode. this boots to completely correct logon screen, showing three users: Administrator, Mum, & Dad.
    Tried to log on as administrator, accepts logon but after spinning dots, just a black screen, no desk top, tried: win key+p and down arrow, no affect.
    Log on as Mum just the same.
    Log on as Dad it works starts desk top in safe mode can run Msconfig, Command prompt, etc. looks OK.
    The only programs installed other than windows are Office 2013 and Chrome. Nothing else.
    Revert to normal boot and its is still hanging.
    The only things plugged in are: KB, Mouse, and Dynamode USB WiFi but have removed that and made no difference.
    Any help gratefully accepted.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,207
    Win 10 Pro (1607)
       25 Oct 2016 #2

    Hi, here's what I'd suggest- take the simplest option.

    It seems you have very little installed, so presumably a clean install would present little difficulty.
    1. Back up any data that isn't already backed up.
    2. Run checks on your disk- as you can boot to safe mode you should be able to run
    Crystal Diskinfo (free - checks SMART params)
    Macrorit Diskscanner (free- surface check).

    I'm assuming you are using a HDD - you haven't completed your system specs.

    3. Clean install using a freshly created bootable Win 10 medium (see e.g. the Tutorial section- search for iso and you'll find an appropriate Tutorial, or web search for MS media creation tool).
    Activation will be automatic.

    Windows 10 - Clean Install - Windows 10 Forums
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    UK
    Posts : 1,140
    Windows 10 Home x64 (Laptop), Windows 10 Pro x64 (Desktop)
       25 Oct 2016 #3

    You could install Macrium Reflect Free, create a bootable rescue disk - then boot from that disk and try to repair your PC. See http://knowledgebase.macrium.com/dis...+boot+problems
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,207
    Win 10 Pro (1607)
       25 Oct 2016 #4

    My view is it's not worth struggling to repair a failed update in this case- would waste more time. But most certainly, once the system is working again, I'd very strongly encourage using MR for routine disk imaging to provide recovery options.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Posts : 3
    windows 10
       30 Oct 2016 #5

    Fixed/Solved/Eventually


    dalchina & Steve C.
    Thanks for your input.
    Yes I have not put system Spec in as I look after quite a few systems for my family.
    As to the fix I do not like to be beaten by Microsoft but after trying the fixes suggested and a few more, I did as you suggested, a clean install of 1607.
    Downloaded the latest available version to USB and all went well, passed electronic validation, ran perfectly, Installed Office and that ran fine. Office 2013 service pack 1 and win 10 1607 updates started to load.

    After final re-boot disaster in the form of Microsoft Updates had struck again.
    Unable to run any commands, or install programs, and the quick launch icons had gone invisible!

    Lots of messing about and I eventually figured it out: during the update checkdisk had run and to prevent any access to the C:drive all permission's had been removed save for System, to stop any interference I guess. but whilst that was running some other process had forced a restart, resulting in the permission for users not being restored to C:
    "Good old Microsoft updates had struck again"
    Once I was able to get a command prompt to turn on Administrator logon I could fix this, but as as a user I could not access any apps on C: Fortunately Cortana is a system tool and typing into Cortana produced a System prompt. So it was possible to access Safe mode with Administrator to set users with c: properties -security- advanced.

    After reboot all back and so were the quick launch icons as the user App was able to run to set them.

    Once again thanks for help and I hope my experience may be of use to others as I notice there are quite a few posts with invisible quick-launch icons.
      My System SpecsSystem Spec


  6. Joined : Jan 2015
    UK, Midlands
    Posts : 6,207
    Win 10 Pro (1607)
       30 Oct 2016 #6

    Hi, good that your system is running again. Presumably when you did the clean install you either reformatted to deleted existing partitions.

    Given that, I would have hoped chkdsk wouldn't have run, so I'm curious as to how you discovered chkdsk had run.. and why you relate that to a change in permissions- would be interesting to know. chkdsk on C: runs at boot.

    Have you run any checks on your disk as I suggested?

    I did recommend you used Macrium Reflect to create a system/disk image- that should have been the first thing. So hope you've started doing that now, ready for the next failed update.. or not (we hope).
      My System SpecsSystem Spec


  7. Joined : Oct 2016
    Posts : 3
    windows 10
       30 Oct 2016 #7

    dalchina said: View Post
    Hi, good that your system is running again. Presumably when you did the clean install you either reformatted to deleted existing partitions.

    Given that, I would have hoped chkdsk wouldn't have run, so I'm curious as to how you discovered chkdsk had run.. and why you relate that to a change in permissions- would be interesting to know. chkdsk on C: runs at boot.

    Have you run any checks on your disk as I suggested?

    I did recommend you used Macrium Reflect to create a system/disk image- that should have been the first thing. So hope you've started doing that now, ready for the next failed update.. or not (we hope).
    Yes I did disk checks as you suggested. No problems found.
    The checkdisk seemed to run on the first reboot of the installation of updates.
    I wanted to have my Macrium backup containing all current updates so did not use it initially, I should have done so.
    We live and learn.
      My System SpecsSystem Spec


 


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