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  1. Join Date : Aug 2015
    Ontario, Can
    Posts : 109
    Windows 10-1607
       12 Oct 2016 #1

    kb3194798


    At least 4 retries with this update to get to .321 on a Home 64bit Acer Laptop. Each could not complete and went into undoing changes.
    I have done the remove SoftwareDistribution folder. Actually I renamed it. A new folder appeared. With Windows defender shut off and internet connection off used the .msu file and it did not install either-same routine of undoing changes.
    sfc /scannow says no errors.
    The two other updates did install -Flash Player, Malicious software tool and Defender definition but not the update.
    One oddity during the install process when a restart is begun a message box appears over the restart blue screen referencing an error with explorer.exe It is there so briefly I don't get a chance to record the numbers that might indicate the error nor do I get to click on the cancel button ...it just disappears and the restart process goes on.
    I went back to command prompt and removed new SoftwareDistribution and renamed the old SoftwareDistribution then the history file is back.

    Meanwhile my main desktop updated smoothly even though I used the .msu first . I discovered .msu not include the other additional updates so had to go through the Update routine. Afterwards disk cleanup took a very long time for the 3.9TB. Only the DCom error is in desktop event viewer the appreadiness errors are now gone.

    At the moment the Laptop Update setting says up to date and the version is at .222
    The Laptop is turned off and I'm considering the benefits of restoring a Reflect Image done just previous to this whole patch routine. This would mean starting all over again with this 'patch' and no guarantee of success.

    IF both machines failed I would really be ranting
    Edit: renaming etc of Distribution folder was done at Command Prompt(admin) and TheWindowsClub site has only the recommend to clear the SoftwareDistribution, disable antivirus and try again....been there done that.
      My System SpecsSystem Spec


  2. Join Date : Aug 2015
    Aurora, Colorado
    Posts : 469
    Windows 10 Pro
       12 Oct 2016 #2

    Have you tried a clean boot installation?
      My System SpecsSystem Spec


  3. Join Date : Aug 2015
    Ontario, Can
    Posts : 109
    Windows 10-1607
       13 Oct 2016 #3

    I hadn't thought of this procedure. Is the expected outcome that a start up item creates an interference? It is a very short list. IF anything in that list is causing the halt then not too lengthy to check each item. If it is a windows service I visualize another day of 'redo' since each update install and undo changes was not a speedy procedure.
    I have the .msu file so it could be used in the clean boot install. The .msu file is not faulty because I used a copy of it on the desktop.

    Edit: Did the clean boot install with the .msu file. No success. Couldn't complete the updates, undoing changes.
    Last edited by Rose W; 13 Oct 2016 at 05:54.
      My System SpecsSystem Spec


  4. Join Date : Aug 2015
    Aurora, Colorado
    Posts : 469
    Windows 10 Pro
       13 Oct 2016 #4

    Then it must be an issue with the update itself and I recommend using the Contact Support app on the Start menu to have Microsoft resolve it.
      My System SpecsSystem Spec


  5. Join Date : Aug 2014
    Forever West
    Posts : 2,346
    Win10 Home and Pro, Win7 Home, Linux Mint
       13 Oct 2016 #5

    Agreed, you may be getting corrupted data during the update but on the positive side I have just finished a number of the updates to .321 over yesterday and this morning, 5 Desktops, 6 Notebooks and 2 Tablets, no issues yet except some had slow downloads probably attributed to Internet speed or server bandwidth. The machines are a mix of 32-bit [4] and 64-bit [9]. Got 2 more Notebooks to do.
      My System SpecsSystem Spec


  6. Join Date : Aug 2015
    Ontario, Can
    Posts : 109
    Windows 10-1607
       13 Oct 2016 #6

    I launched the troubleshooter for Updating and it reported it fixed some things but did not fix the database. I did post a report on that Feedback hub.
    I suspect I have to get rid of the stuff in the SoftwareDistribution and remove the qmgr.dat.
    I'll try removing that folder....again. I'm not sure about that gmgr.dat ....or redoing the bits
    The manual steps for that require a horrendous amount of command line typing to reregister dlls for bits.
    As described at this site How to reset Windows Update on Windows 10 to fix downloads and installs issues PUREinfoTech
    The annoying factor is the main desktop installed quickly. The laptop is not a daily use thing so this update is more of an investigative challenge <grin>
    Berton - before I had the opportunity to use the .msu on the laptop the update service had downloaded 90% (quietly) the night before and I had shut the laptop down. When internet connection was established that update appeared to continue as expected. It is likely the record in the SoftwareDistribution.
      My System SpecsSystem Spec


  7. Join Date : Aug 2015
    Ontario, Can
    Posts : 109
    Windows 10-1607
       13 Oct 2016 #7

    The Windows Update Agent was reset using the script from technet
    https://[URL="https://gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc"]gallery.technet.microsoft.com/scriptcenter/Reset-Windows-Update-Agent-d824badc
    [/URL]It does an efficient job and creates a .bak of the original softwaredistribution
    Both manual .msu and another update download failed.
    0x800f0922 is the error attached in the event viewer.
    If the install log were more readily available it might have more distinct information.
    The Esset site current remarks about this faulty install include that when the not install error is 0x800f0922 then the system reserve partition needs expanding. Of course they have a partition manager but that's about where my skill nerve peters out and at this point I'll check out a 'real' technician at a local service centre.
    Two lovely fall days applied to this task is enough. If I were paying myself this would be a major service fee.
      My System SpecsSystem Spec


  8. Join Date : Oct 2016
    Posts : 3
    Windows 10
       13 Oct 2016 #8

    Rose W said: View Post
    At least 4 retries with this update to get to .321 on a Home 64bit Acer Laptop. Each could not complete and went into undoing changes.
    I have done the remove SoftwareDistribution folder. Actually I renamed it. A new folder appeared. With Windows defender shut off and internet connection off used the .msu file and it did not install either-same routine of undoing changes.
    sfc /scannow says no errors.
    The two other updates did install -Flash Player, Malicious software tool and Defender definition but not the update.
    One oddity during the install process when a restart is begun a message box appears over the restart blue screen referencing an error with explorer.exe It is there so briefly I don't get a chance to record the numbers that might indicate the error nor do I get to click on the cancel button ...it just disappears and the restart process goes on.
    I went back to command prompt and removed new SoftwareDistribution and renamed the old SoftwareDistribution then the history file is back.

    Meanwhile my main desktop updated smoothly even though I used the .msu first . I discovered .msu not include the other additional updates so had to go through the Update routine. Afterwards disk cleanup took a very long time for the 3.9TB. Only the DCom error is in desktop event viewer the appreadiness errors are now gone.

    At the moment the Laptop Update setting says up to date and the version is at .222
    The Laptop is turned off and I'm considering the benefits of restoring a Reflect Image done just previous to this whole patch routine. This would mean starting all over again with this 'patch' and no guarantee of success.

    IF both machines failed I would really be ranting
    Edit: renaming etc of Distribution folder was done at Command Prompt(admin) and TheWindowsClub site has only the recommend to clear the SoftwareDistribution, disable antivirus and try again....been there done that.
    App Readiness Service must be enabled
      My System SpecsSystem Spec


  9. Join Date : Aug 2014
    Forever West
    Posts : 2,346
    Win10 Home and Pro, Win7 Home, Linux Mint
       13 Oct 2016 #9

    Rose, a tip, shouldn't need to manually code a URL to make it clickable, just copy and paste.
    Script Reset Windows Update Agent
      My System SpecsSystem Spec


  10. Join Date : Aug 2015
    Ontario, Can
    Posts : 109
    Windows 10-1607
       13 Oct 2016 #10

    Oh good to know that copy and paste works because it is a bit tricky to copy the url into the box. That script has several choices of which the reset update is one. I wasn't keen on doing all the typing at the command prompt and by chance came across it. What was particularly good is that the contents of the script are available for viewing before downloading and running.
    I really thought this reset was going to do the trick but it was not so a combination of 'fed up' and 'perhaps someone else has the skill' so I delivered the laptop to a local repair service. He might not be any more successful <LOL> so my expectations are in reserve.

    Eki Seta: Perhaps the App Readiness needs to be enabled but after the previous update there were a slew of Event viewer errors with it. I turned that service back on just before this recent update. The issue appears to have been corrected on this desktop anyway.
      My System SpecsSystem Spec


 
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