1. Joined : Oct 2016
    Posts : 1
    W10 Home
       11 Oct 2016 #1

    W10 unable to update - Samsung - PrecisionTouchpad on Dell


    Hello!
    So, W10 hit me with an alert that it was unable to update automatically, and that i have to continue manually. There are two updates waiting for (manual) intallation:
    1 - Samsung - PrecisionTouchpad - Samsung PTP Component Device.
    2 - Intel(R) Corporation - Audio Device - Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller.

    I might be a bit paranoid, but I'm concerned about the 1st one - I don't have a Samsung, i got a Dell laptop. Nor is my touchpad made by Samsung AFAIK. Is it a legit update? Why did my Windows have problem updating automatically?
    Thanks mates.
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    UK, Midlands
    Posts : 6,216
    Win 10 Pro (1607)
       11 Oct 2016 #2

    Hi, I'm not aware of such an alert- just the typical ones with an MS error number.
    Do you have the exact text?

    I would run scans on your system with a couple of different programs- malwarebytes and a different AV to whatever you're currently using.
      My System SpecsSystem Spec


  3. Joined : Oct 2016
    Arizona, USA
    Posts : 2
    Windows 10 Home
       13 Oct 2016 #3

    Hi, any more info on this. Today this happened to me:

    Notification area message: Can't install updates. Select this message to fix.

    Windows update area displays this:

    Update status
    Updates are available.

    Samsung - PrecisionTouchpad - Samsung PTP Component Device

    We need to start a separate installation to complete this update. Select Install to start it. If you don't see the install window, minimize this window, or check the taskbar.

    I have an Acer. My touchpad simply is listed as: HD Compliant touchpad.

    Also, is there a way to hide an update in Win 10? I cannot find that.

    Thanks for any input.

    Louis
      My System SpecsSystem Spec


  4. Joined : Jan 2015
    UK, Midlands
    Posts : 6,216
    Win 10 Pro (1607)
       13 Oct 2016 #4

    Hi- hiding updates:
    Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums
    https://support.microsoft.com/en-gb/kb/3073930

    I'd suggest referring the driver update issue to ACER themselves.
      My System SpecsSystem Spec


  5. Joined : Oct 2016
    Arizona, USA
    Posts : 2
    Windows 10 Home
       13 Oct 2016 #5

    Thanks dalchina, I used the Windows 10 tool already and this update is not listed in the available updates and cannot be hidden. I will not be rebooting my machine until I get some more info. I will post to Acer.

    Louis
      My System SpecsSystem Spec


 


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