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i made a recovery usb when I initially got this laptop setup so that should be from the 10240 build. I dont have the 10240 iso.
i made a recovery usb when I initially got this laptop setup so that should be from the 10240 build. I dont have the 10240 iso.
TC - I am thinking his System partition is either corrupt or too small (or both). With those partitions he has, that looks to me to be the problem. I am thinking......I have resolved partition problems for others by doing this: (not explicit instructions, just general so Ryantw don't follow this):
Boot to Kyhi's recovery media, use Macrium
Create a verified image of the hard drive completely (a fall back)
Clean install W10 on an unallocated disk (creates proper partitions-doesn't matter which version)
Boot to Kyhi's media again
Open Macrium, drag C partition from the image over to the new C partition on the fresh install.
It's a bit of work, but would clean things up for him. Do you agree his partitions are the problem?
EDIT: This would give him a clean W10 install without any HP bloatware, or other programs that may have come with the machine. It would also wipe his HP recovery partition.
He has the HP Recovery thumb he made when he first got the machine. If he boots to that, will there be an option, similar to booting an ISO, to do the recovery of boot records? Not refresh all the way back to factory, just repair the boot records? I think it's right after the keyboard/language screen and accept eula and all that, at bottom left corner.
If not, use media creation tool to put 10240 on that thumb or another blank one, boot from it and fix the boot records.
ok I will give it a go and see what happens. thanks