1.    21 Jul 2016 #1
    Join Date : Jul 2016
    Posts : 2
    Windows 10

    Windows 10 Update: Intel HD 4000 Driver Black Screens

    Windows update keeps attempting to install a driver update for the HD 4000 integrated gpu. I have a discrete graphics card and don't use the iGPU at all, but this update just started showing up. It always fails, and it always makes my monitor lose the signal as soon as windows loads. The only way to fix it is a system restore, but then the driver just tries to reinstall as soon as the computer is idle or when it restarts. I attempted to hide the update, but it doesn't show up in the list. I've disabled the device, but it just reappears. Is there any way to force windows to stop attempting the update?
      My System SpecsSystem Spec

  2.    22 Jul 2016 #2
    Join Date : Nov 2015
    Posts : 1,648
    64bit Win 10 Pro ver 1607 Build 14393.351

    Hello antirobot

    I wonder if you can disabled the integrated graphics in the bios settings? If you do this then Windows should stop trying to load a driver for it.

    Otherwise you can hide certain updates to prevent them happening: Windows Updates - Hide or Show in Windows 10
      My System SpecsSystem Spec

  3.    25 Jul 2016 #3
    Join Date : Jul 2016
    Posts : 2
    Windows 10

    I was not able to stop Windows 10 from updating the driver. I followed all the instructions I found here on the site to keep it from installing automatically, including the registry edit, and I also used the recommended utility to hide the offending update. That held it at bay for a few days, but it finally forced the installation again (while I was playing a game, no less).

    I removed my discrete GPU, reset the bios, and managed to get into Windows with the iGPU plugged into my monitor. I verified the installation was working, then shut down and reinstalled my GPU. I tried this process before, but without resetting the bios. This time I made it into windows with the discrete GPU installed and everything seems to be working correctly. Not sure why it didn't work the first time I attempted it, but I'm hoping this state holds. I'm also unsure why the troubleshooter that disables the update seemed incapable of doing so. It kept claiming it was "fixed", but the update persisted.

    Either way, thanks for the help and for the tutorials provided here.
      My System SpecsSystem Spec


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