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  1.    21 Jun 2016 #1

    Activation Key no good

    Gateway Desktop that developed bad sectors on the hard drive. Would not boot and I couldn't clear even after removing and slaving drive.
    Tried a clone with Acronis True Image but wouldn't work.

    Using media creation tool, created a USB install.
    Install went OK. Did not enter key when on installation. Skipped.
    After install tried to validate using Product Key from sticker on PC.
    Didn't work.
    I thought I had done this before and by not entering the key when requested, it worked.
    Not in this case.

    (I don't have a Windows 7 recovery disk for the PC)
      My System SpecsSystem Spec

  2.    21 Jun 2016 #2

    If you previously used the COA key, it will have lost it's online activation. Meaning a Win 7 install, install COA key, phone activation, grab genuine ticket and install Win 10 clean, or upgrade from there.

    Having said that, digital entitlement should not be affected by a HDD change... maybe COA activation count is less than we thought?
      My System SpecsSystem Spec

  3.    21 Jun 2016 #3

    Hi Super,
    This is just a plain old Gateway that was never messed with.
    I got it as no boot which is when I found the bad HDD.
    I just stuck a new HD in and booted and installed from the USB media creation tool.
    I seem to remember that when we did this before, we didn't enter the key when asked and the beast activated itself with the "baked in" key. Guess not in this case.
      My System SpecsSystem Spec

  4.    21 Jun 2016 #4
    Join Date : Jul 2015
    Posts : 5,876
    Windows 10 Pro

    Run winver and post the results here. Then open command prompt (admin). Run slmgr /dlv
    post those results here. We can help determine what is wrong then. Results should look something like:

    Click image for larger version. 

Name:	Capture.JPG 
Views:	37 
Size:	38.3 KB 
ID:	86227

    Click image for larger version. 

Name:	Capture1.JPG 
Views:	38 
Size:	52.6 KB 
ID:	86228
      My System SpecsSystem Spec

  5.    22 Jun 2016 #5

    Here you are.
    There's also what I think is the generic key. Found it using the .vbs script. It's not the same as the Sticker Key. Tried activating with it, no good.
    Attached Thumbnails Attached Thumbnails Key.JPG   winver.JPG   Capture.JPG  
      My System SpecsSystem Spec

  6.    22 Jun 2016 #6

    Owner just called and said he found the recovery discs made when PC was new. (I try and do that for all customers).

    I was able to get the old drive where I could get the Desktop, Docs, Pics, etc. off so I'd like to find out why I couldn't do this clean upgrade.
    I've done some others where I take a new HD, used the 10 iso, and had it activate. Wonder where I went wrong here????

      My System SpecsSystem Spec

  7.    22 Jun 2016 #7
    Join Date : Jul 2015
    Posts : 5,876
    Windows 10 Pro

    You should be using the Windows 7 product key on the sticker. It needs to be a product key for a Windows 7 version that would upgrade to Windows 10 Home. You should be going to the activation tab from Updates and Security under settings and using the change product key function there.
      My System SpecsSystem Spec

  8.    22 Jun 2016 #8

    From my first post:
    After install tried to validate using Product Key from sticker on PC.
    Didn't work.

    I don't know where else you would go to validate other than "Updates and Security-Change product key."
    Did all that.
    I guess that's why I'm asking for help.
    Should have said I've been an "Insider" since Oct-2014. I've done many of these and this is the first one where I can't activate.
      My System SpecsSystem Spec

  9.    22 Jun 2016 #9
    Join Date : Jul 2015
    Posts : 5,876
    Windows 10 Pro

    What version of Windows 7 does the sticker say it is good for?
      My System SpecsSystem Spec

  10.    22 Jun 2016 #10

    Home Premium
      My System SpecsSystem Spec

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