Windows 10 fails to update

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  1. Posts : 93
    windows 10 x64
    Thread Starter
       #81

    As requested I used Speccy to create the following: http://speccy.piriform.com/results/C...DmkZBZi1CWtmmj
    Boy, that's a lot of information. I also created another admin account... no help there. Then did the safe mode/normal mode
    boot ... nothing gained. I also attached a profile list.
    profList.txt
      My Computer


  2. Posts : 16,325
    W10Prox64
       #82

    Hi.
    I notice your Java is out-of-date. Also ASUS AI Suite: I had that on my system and had to get rid of it completely, as it was causing too many problems. Other than that, I will let @Slartybart continue on, as he had asked for the speccy info.
      My Computer


  3. Posts : 93
    windows 10 x64
    Thread Starter
       #83

    I know there is an "ultimate" solution to this issue, i.e. reformat the hard drive and then do a clean install and I'm starting to consider it. But if I do that can I still get the free upgrade? Also, if I do that how could I minimize the reformat loses. I made a 'True Image', would I be able to use it? .... or would that just reintroduce the problem? Actually, I'm hoping that we can still fix this without having to do that.
      My Computer


  4. Posts : 16,325
    W10Prox64
       #84

    tybee said:
    I know there is an "ultimate" solution to this issue, i.e. reformat the hard drive and then do a clean install and I'm starting to consider it.
    Yeah, sometimes we just can't fix it, and have to bite the bullet....but, we try our best first!

    tybee said:
    But if I do that can I still get the free upgrade?
    Once a system has W10 installed and successfully activated, W10 can be reinstalled as many times as you want/need, and it will auto-activate (no key entry necessary).

    tybee said:
    Also, if I do that how could I minimize the reformat loses. I made a 'True Image', would I be able to use it? .... or would that just reintroduce the problem? Actually, I'm hoping that we can still fix this without having to do that.
    I'm sure that will just reintroduce the problem. Let's wait for Slartybart's next steps. :)
      My Computer


  5. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #85

    Nothng jumps out in Speccy

    Try this:

    KB3172988: Cumulative update for Windows 10 Version 1511: July 14, 2016

    This update replaces the previously released update 3172985.

    You need to use Internet Explorer for the Microsoft Update Catalog website
      My Computer


  6. Posts : 93
    windows 10 x64
    Thread Starter
       #86

    Nope, that one failed to install, too. However, the update history shows that on 13Jul it successfully installed (KB3173428) Update For Windows 10 Version 1511 and (KB890830) Malicious SW Removal Tool.
      My Computer


  7. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #87

    Error code ?

    Please also list C:\Users
    screen shot of file explorer is fine
      My Computer


  8. Posts : 93
    windows 10 x64
    Thread Starter
       #88

    The error code was 0x80073712. I have attached a screen shot of C:\users.
    Windows 10 fails to update-screen-shot-users.png
      My Computer


  9. Posts : 3,502
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       #89

    Thanks,

    The Users list compared to the Profile list you posted earlier tell me there is not an issue with Users (a known issue where there is a profile in the list, but not actual User folder).

    The error code suggests corruption in the CBS manifest:
    Try these steps one at time until the issue is resolved or you run out of steps.


    Is Windows activated?
    No? Activate Windows 10


    Launch Command Prompt (Admin)
    enter the following line
    reg query HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate /s

    If DisableWindowsUpdateAccess REG_DWORD 0x1

    launch regedit
    navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
    change the value of DisableWindowsUpdateAccess to 0
    exit regedit
    exit Command Prompt

    Launch Windows Update

    Try the next suggestion if the issue is not resolved.


    Restore health to the component store
    DISM - Repair Windows 10 Image
    Step 6. To Use DISM /RestoreHealth /Source:wim Command
    - OR -
    Step 7. To Use DISM /RestoreHealth /Source:esd Command

    Check System Files
    SFC Command - Run in Windows 10
    Read the front material, then
    follow >> OPTION THREE <<
    To Run SFC /SCANNOW Command in Windows 10

    If there are integrity issues reported on screen,
    Follow the instructions in >> OPTION FIVE <<
    To View Only the "SFC" Scan Results from the CBS.LOG

    If there are no integrity errors, Launch Windows Update

    Try the next suggestion if the issue is not resolved.


    Paste the following line into the address bar of File Explorer
    Control Panel\All Control Panel Items\Troubleshooting
    Launch System and Security > Fix problems with Windows Update
    Press Advanced
    Select Run as administrator
    Press Next

    Launch Windows Update

    Try the next suggestion if the issue is not resolved.


    Automatically reset Windows Update components
    Download and run MS Windows Update diagnostic cab (direct download)

    Launch Windows Update

    Try the next suggestion if the issue is not resolved.


    Manually reset Windows Updates via batch file

    Windows Update - Reset in Windows 10

    Launch Windows Update
      My Computer


  10. Posts : 93
    windows 10 x64
    Thread Starter
       #90

    Step 1. Windows 10 is activated
    Step 2. see printscreen2: Windows 10 fails to update-print-screen-2.png
      My Computer


 

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