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Windows has not loaded correctly error
Just upgraded a laptop of a friend from Windows 8 to Windows 10....all went smoothly, except when starting up get the message Windows has not loaded correctly......with an error message DRV - possibly IRQ with a number which she couldn't write down quick enough
she he has tried the troubleshooting steps, but does not want to reset and lose apps or data....there is an option to recover back to Windows 8, but don't really want to do,this ' yet '
She was unable to get into safe mode, as I have read turning off fast boot can solve this issue, or perhaps a clean boot...
before upgrading she had had mcaffee and avast installed, I planned to uninstall mcaffee after the upgrade...
Could anyone suggest a solution please ?
I did a true image backup first, so that is an option also