We couldn't complete the updates (KB3135173)

PhilCoulson · 23 Feb 2016

Hello,

I tried installing update KB3135173. When I restarted after downloading the update, it gave me this message on the BIOS splash screen:

Fatal Error C00000D4 applying update operation 872 of 50659 (InkDiv.dll)

Then, when showing the Windows 10 start animation, it mentioned:

We couldn't complete the updates
Rolling back changes

This happens everytime I (re)start the computer and it is kind of annoying.

Any help is greatly appreciated.
Thanks!

dalchina · 24 Feb 2016

Hi, just a thought. Check inkdiv.dll exists:

C:\Program Files\Common Files\microsoft shared\ink\InkDiv.dll

Also (a wild guess) see if Settings, Speech, Inking and Typing shows anything odd.

After that I'd suggest trying
SFC /Scannow
from an elevated (admin) command prompt and post result.
(Windows key + X, click Command prompt (admin) )

MS's answer (didn't work):
Fatal Error C00000D4 applying update operation 872 of 50659 - Microsoft Community

PhilCoulson · 24 Feb 2016

Yes, the file exists. I will start a sfc /scannow prompt now.

PhilCoulson · 25 Feb 2016

The scan mentioned everything was OK.

dalchina · 25 Feb 2016

Hi, exactly how did you install Win 10?

(See fatal error c00000D4 applying update operation xxxx of yyyyyy (directdb.dll))

PhilCoulson · 26 Feb 2016

Clean install from the media creation tool.