1.    30 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 2
    Windows 10

    Lost Sound After Windows 10 Update

    Hello and thank you beforehand for any help anyone can give me. I just built a PC that has Windows 10 and a Headphones/Speakers Jack in the front of the case.

    Right after I logged in, I got a Windows 10 Update which automatically ran. Afterwards, I now have no sound coming through the Headphones Jack (I had sound before). Checking the volume controls and the System Sounds, I can see where a sound(s) register on the graph of the Speaker Volume, but no sound is actually coming through the Jack that I can hear when I plug in my headphones.

    I think it has something to do with the Sound/Video Controllers which are listing 3 items:

    NVIDIA High Definition Audio
    NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
    Realtek High Definition Audio

    Shouldn't there only be 1 Item listed here?

    My other thought is in the Playback Sound Settings which shows:

    LG (My monitor brand) Full HD-4 NVIDIA High Definition Audio as the Default
    NVIDIA HDMI Output (Port 2) (Says "Not Plugged In")
    NVIDIA HDMI Output (Port 3) (Says "Not Plugged In")
    Speakers Realtek High Definition Audio (Says "Not Plugged In")
    I had a Port 1 for the NVIDIA HDMI Output which also said "Not Plugged In" but now it is not showing on the list.

    Any help would be greatly appreciated.

      My System SpecsSystem Spec

  2.    30 Sep 2015 #2
    Join Date : Aug 2015
    Posts : 29
    Windows 10


    I just saw this before I was shutting down for the night and gave it some thought. I'm not sure how much you know about this, so forgive me if some of this is obvious.

    Having several devices is not unusual. Your Nvidia is devices were installed because of your video drivers, and they are showing up because you've plugged into your monitors with a cable that carries sound (HDMI.) If you're not using them, you can always disable them or download the driver from Nvidia and do a custom install and tell it to only install the video driver, and the Physix if you use that.

    But you were probably getting the sound on the front port from your realtek chipset on the motherboard (which should be your default device) if that's where you were plugged. One thing to check is that in the Sound panel it is still the default device. That could be the problem.

    If that doesn't work, another suggestion is to try plugging your headphones through the same jack on the back of the system. The Realtek panel (in the Control manger should have a way to tell the drivers you are using headphones instead of speakers. Or at least point out which jack is for headphones, if it has one.)

    In any case, keep your headphones away from your ears when you first test it so you don't damage your hearing!

    If you get sound from the back but not the front then it may just be a physical connection issue.

    If none of these work, my only other thought is that the Insider preview of windows 10 in current testing mentions a change to the way it handles Realtek drivers. I didn't think it was released yet, but if it has been, that could have also caused a problem. I don't use my onboard realtek audio so I can't test it.

    In any case, please be careful with your hearing.
      My System SpecsSystem Spec

  3.    30 Sep 2015 #3
    Join Date : Aug 2015
    Posts : 29
    Windows 10

    I had one other idea that might be easier. Hit the Windows key, type in "sound" to bring up the Control panel and rightclick on the Realtek and set it as default. You can disable the other Nvidia ones if you'd like and hide them (Uncheck show disabled devices.)

    This way you kow the audio is being routed through the Realtek card alone.
      My System SpecsSystem Spec

  4.    01 Oct 2015 #4
    Join Date : Aug 2015
    Posts : 37

    And sometimes only connectors on the back works.
      My System SpecsSystem Spec

  5.    01 Oct 2015 #5
    Join Date : Aug 2015
    Posts : 29
    Windows 10

    Yes, but he said he had sound coming from it before.
      My System SpecsSystem Spec

  6.    01 Oct 2015 #6
    Join Date : Sep 2015
    Posts : 2
    Windows 10

    I tried setting the Realtek as the Default Device, but while it comes up as an option in "Light Grey", it doesn't let me actually click on it. Any ideas?

    Thank you again for everyone's input and advice.
      My System SpecsSystem Spec

  7.    01 Oct 2015 #7
    Join Date : Aug 2015
    Posts : 29
    Windows 10

    I did some more reading and found this.
    When you open the Realtek HD Audio Manager (double-click the orange speaker in the tray),
    there is a small folder-like icon in the top-right area that says "Connector Settings" (near the 'Device advanced settings' and 'ANALOG').

    Clicking this folder-icon opens a small dialog with two check-boxes:
    make sure the first check-box ("Disable front panel jack detection") is CHECKED -
    this causes both front and rear jacks to work, without the system trying to figure-out if the front jack is being used or not.

    Otherwise without the same drivers on my system I can't offer much more help. I use my system for my work and have disabled and taken all the Realtek stuff out.

    Maybe this will point you in the right direction.
      My System SpecsSystem Spec

  8.    13 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 1
    Windows 10

    My Real HD Audio stopped working after a Windows update today on a Windows 10 PC. Tried many things to no avail. Audio files were not even starting to play. After some restarts got audio to at least display in windows sound as playing (green level bars on Windows Sound > Playback devices). No audio from speakers. USB headset was still working when plugged in.

    The advice above from "TheMany" fixed it for me immediately. Re-iterating for clarity:

    Step 1: Open RealTek HD Audio Manager (right click orange speaker on Windows tray)
    Step 2: From any tab - click the 'folder icon' located on the inputs side pane
    Step 3: Check the box "Disable front panel jack detection"

      My System SpecsSystem Spec

  9.    13 Nov 2015 #9
    Join Date : Aug 2015
    Posts : 29
    Windows 10

    Thanks for the feedback, AXOX. Good to hear it helped.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
No bass in surround sound After Windows 10 update
It works on my phone perfect. But when my laptop is plugged in no bass. Its flat and plain sounding. Any one know how i can fix it
Drivers and Hardware
Solved Lost windows 8 product key to update to 10
Hi, um a quick question for the forum users ,I installed the windows 10 technical preview back in February and I cannot find the windows cd provided with the laptop when I purchased it. The windows cd key was provided by toshiba so its an rtm...
Windows Updates and Activation
Most Recent Windows 10 Update Killed Sound
Hello all. I am running Windows 10 on a desktop PC. I downloaded the free update many weeks ago and it's been running very smoothly until recently. Yesterday, Windows 10 downloaded and installed a new update, after which my PC began running much...
Drivers and Hardware
Sound Driver lost after each reboot.
Hi there. Since upgrading to win 10, I am having problems with sound not being permanent. Don't quite know how to approach it. This is VIA HD audio on an ECS motherboard. The icon on the taskbar shows that sound is on, and at 75%. But when I test...
Drivers and Hardware
Help I lost my OS when I tried to update from 8.1 to Win 10
Hi everyone, I got failed in step " configuring sittings " of installing , my laptop restart then show me only black light screen and keep on that for a while and that why I decided to shut down, and after I turn my laptop on, it started to loging...
Installation and Setup
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 20:47.
Find Us
Twitter Facebook Google+

Windows 10 Forums