New
#1
Cannot download patches after upgrading to Windows 10 Pro
I just upgraded my HP Envy dv7 series laptop from Windows 8.1 to Windows 10 Pro. The download and installation of Windows 10 Pro went just fine. However when I attempted to check for hotfixes\patches for Windows 10 after the initial install the process failed to download and install any of the identified updates. I let the process run for 12 hours and still nothing was downloaded and installed.
I have tried to stop the WUAUSERV & BITS services but get "the service is not responding to the control function" error for both services. I have also successfully downloaded the identified patches with a 3rd party tool but when I tried to install a single patch it hung and never installed and after about 10 hours I cancelled the process. I have shutdown the laptop and restarted it hoping I could then get the services to respond to the control function so I could delete the C:\windows\softwaredistribution directory and ideally get the patching process to work but even after the reboot when I tried to stop the WUAUSERV & BITS services I still get "the service is not responding to the control function" error.
I have also checked my NICs to make sure they were not set to metered, but so far I have not been able to get this process to work. I can get out to the Internet and download other updates just fine.