I have a HP ENVY 700 PC Series desktop computer.

I installed three recommended updates. After the updates were installed the start screen came up and after inputting my password I got the welcome message and then the screen went blank. The only thing showing is the mouse pointer.

I can get the task manager to show and after tapping f11 at startup I can get the various repair solutions to show. However none of them are resolving the problem. The Recovery Manager/File Backup Program fails after copying 8 of 13 discs. The system Restore does not complete and I get error 0x800700b7.

I have numerous photos emails and other important data on the computer that I don't want to lose.
Can anyone please tell me what I can do to resolve this problem.

Thanks Jessie.