This isn't your Father's
Oldsmobile Windows OS anymore...
Ludington Daily News - Google News Archive Search
MS has been doing a lot all across the board - it all helps, the home page, the downloads page, the help page(s). I've seen steady improvement when researching almost anything Microsoft - before it was hit or miss (page not found, subscription needed, or lost in space (error codes actually tell you more information when you click on more information and events help are greatly improved). The MATS (MS Fixit) has been almost completely replaced by Troubleshooters (which actually do find and fix things).
All of this bodes well for MS - a great OS without an equally great foundation doesn't move things forward, it is the status quo - rush a product out to meet some arbitrary deadline (usually on a quarter) , no time for proper documentation (we'll get to that later) and little support (there's no revenue in support - unless you're willing to pay $99 to fix one thing).