Opinion: Microsoft needs to step off the new feature train, at least temporarily, and get Windows 10's reliability and fundamentals back on track.
Windows as a service, as it currently exists, isn't working. Microsoft's plan to release two feature updates to Windows 10 annually, as Microsoft has been doing since 2015, is not seen as a plus by many customers. After the debacle around the Windows 10 October Update/1809, the perception that Microsoft has lost control of its Windows 10 update strategy is even more apparent.
A quick refresher as to what happened with 1809: Microsoft began rolling it out October 2. Some early adopters saw their photos, files, bookmarks and other data wiped out after installing the new bits. Microsoft pulled 1809 and is now retesting it with Insiders before starting to push it again to customers.
I don't see any signs that Microsoft is ready to throw in the towel on its plan to do two feature updates to Windows 10 for the foreseeable future. The company did toss a bone to Enterprise and Education customers recently, basically enabling them to install just one feature update every other year. But Windows 10 Home and Pro customers didn't get that reprieve...