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  1. Joined : Nov 2016
    Oley Valley, PA
    Posts : 6
    Windows 10 Pro 64
       1 Week Ago #1

    Picture Password needs reboot to work


    A couple weeks ago I received a replacement computer, an HP Envy 17t to replace an HP Envy 15t which was basically a lemon. Both computers had Windows 10 Pro installed. It takes forever for the lock screen to load the password picture. I have three motions set up and the computer freezes after I perform the first motion. If I persists it tells me that I entered the wrong password and I should restart. Problem is I can move the arrow but it doesn't work and I can't restart. the only thing I can do is turn off the computer using the power button. Upon reboot I usually can perform the three motions and go on to the desktop. I was using the same password picture on the old Envy and it worked perfectly. I called HP support and they want me to reinstall Windows. I'm not that computer savvy and It took more than three whole days to get back to normal and reinstall everything and I would really prefer not to have to go through that again. Anyone have any suggestions? I would be very grateful. Thank you.
      My System SpecsSystem Spec


  2. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       1 Week Ago #2

    CJreef,

    Welcome to the Forum!

    I have three motions set up and the computer freezes after I perform the first motion.
    Will you kindly explain what you mean?

    Thanks.
      My System SpecsSystem Spec


  3. Joined : Nov 2016
    Oley Valley, PA
    Posts : 6
    Windows 10 Pro 64
       1 Week Ago #3

    cottonball said: View Post
    CJreef,

    Welcome to the Forum!



    Will you kindly explain what you mean?

    Thanks.
    To set up a picture password, you select a photo of your own choice, and record three gestures over it. Each gesture can be a line, a circle, or a dot, executed in an exact order. You repeat the gestures to log into Windows.
      My System SpecsSystem Spec


  4. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       1 Week Ago #4

    Please go to the Ask me anything area of the TaskBar (bottom left side of the screen) and type in:
    services.msc

    Double click on the blue highlighted Services for its window to appear.

    In the Services window, scroll down to Credential Manager and double click to open its Properties.

    What does it show in its Startup type, and in its Service status?
      My System SpecsSystem Spec


  5. Joined : Nov 2016
    Oley Valley, PA
    Posts : 6
    Windows 10 Pro 64
       1 Week Ago #5

    Start up type: manual

    Service status: running
      My System SpecsSystem Spec


  6. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       1 Week Ago #6

    CJreef,

    Since you are running the Pro version of Windows 10, an option is to turn off the Lock Screen.
    Then, you will go straight to the password field, instead of motioning an image.

    Disable the lock screen using the Local Group Policy Editor:

    Press the Windows key and the R key.
    Type gpedit.msc in the Open area to run the Local Group Policy Editor.

    In the LGPE window, go to to: Computer Configuration > Administrative Templates > Control Panel > Personalization

    Enable the setting: Do not display lock screen

    Otherwise, the easiest way to resolve issues with a Windows operating system that constantly freezes is probably a fresh installation.
    Attached Thumbnails Attached Thumbnails Capture LGPE.PNG  
      My System SpecsSystem Spec


  7. Joined : Nov 2016
    Oley Valley, PA
    Posts : 6
    Windows 10 Pro 64
       1 Week Ago #7

    Yes, HP wanted me to do a clean install, not a pleasant prospect. Since everything else on the computer is working fine I decided to sign in with a pin instead of the picture password. I will u sethe picture of my cat, which I enjoyed seeing every morning, as my desktop background instead of the sign in screen.
    Thanks for trying to help.Click image for larger version. 

Name:	Mo cropped 3 -P1010403.GIF 
Views:	2 
Size:	328.1 KB 
ID:	111840 This is Maurice. We call him "Mo"
      My System SpecsSystem Spec


  8. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       1 Week Ago #8

    Glad to help!

    The following wiener looks like my Trooper. Also have 2 more: Schnitzel (piebold dachsie) and Liesl (black/tan long hair).
    I enjoy them 24/7!
    Attached Thumbnails Attached Thumbnails images66O9SX8F.jpg  
      My System SpecsSystem Spec


  9. Joined : Nov 2016
    Oley Valley, PA
    Posts : 6
    Windows 10 Pro 64
       1 Week Ago #9

    Pets are the best!
    Here is a picture of our Lola with her Mom.Click image for larger version. 

Name:	Mom and Lola Video  2 5 2010 adjt 4x6 copy (002).jpg 
Views:	5 
Size:	80.6 KB 
ID:	111868
      My System SpecsSystem Spec


  10. Joined : Aug 2016
    Posts : 270
    Windows 10 Home
       1 Week Ago #10

    PRICELESS!!!


    Lola is beautiful, and Mom is blessed.
      My System SpecsSystem Spec


 
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