1. Joined : Nov 2015
    Posts : 12
    Windows 10
       2 Weeks Ago #1

    Child Account Get Greyed Out


    I added a child account to my Windows 10 Home machine.

    When the child logs in, the following happens:
    1. Go to Store.
    2. Selects a free game rated "Everyone".
    3. Selects the blue "Get" which changes to "Working"
    4. There is a pop-up window which:
    says "Subject to Microsoft Service Agreement".
    There are two buttons at the bottom of it, "Cancel", which is white, and "Get", which is greyed out.
      My System SpecsSystem Spec


  2. Joined : Nov 2016
    Posts : 33
    ?
       1 Week Ago #2

    Any pictures?
      My System SpecsSystem Spec


  3. Joined : Nov 2015
    Posts : 12
    Windows 10
       1 Week Ago #3

    The only button active is "Cancel".
    Click image for larger version. 

Name:	ChildActImage.jpg 
Views:	3 
Size:	115.0 KB 
ID:	111042
      My System SpecsSystem Spec


  4. Joined : Nov 2016
    Posts : 33
    ?
       1 Week Ago #4

    Try scanning your PC (quick scan) with windows defender.
      My System SpecsSystem Spec


  5. Joined : Nov 2015
    Posts : 12
    Windows 10
       1 Week Ago #5

    Askboy4 said: View Post
    Try scanning your PC (quick scan) with windows defender.
    Thanks for the suggestion, but I did the following instead.

    I have another laptop, 2 weeks old, with Windows 10 Home on it.

    On that one, I tried the same steps with the child account, and got the exact same results.
      My System SpecsSystem Spec


  6. Joined : Nov 2016
    Posts : 33
    ?
       1 Week Ago #6

    Does this mean you can click GET?
      My System SpecsSystem Spec


  7. Joined : Nov 2015
    Posts : 12
    Windows 10
       1 Week Ago #7

    Askboy4 said: View Post
    Does this mean you can click GET?
    NO. It's exactly the same, same as the picture above.
    You can select "Cancel", but not "Get".
      My System SpecsSystem Spec


  8. Joined : Nov 2016
    Posts : 33
    ?
       1 Week Ago #8

    Hmm try checking your time and language. this might help. go to START MENU. click settings. time and language then click on region and language. check if your region is correct. check your connection try changing some settings,OR go to store. click your photo picture near the search bar -downloads and updates and click CHECK FOR UPDATES. might help
      My System SpecsSystem Spec


  9. Joined : Nov 2015
    Posts : 12
    Windows 10
       1 Week Ago #9

    Askboy4 said: View Post
    Hmm try checking your time and language. this might help. go to START MENU. click settings. time and language then click on region and language. check if your region is correct. check your connection try changing some settings,OR go to store. click your photo picture near the search bar -downloads and updates and click CHECK FOR UPDATES. might help
    Thanks for your help.

    The region and time zone, and time are correct. I tried the "Check for updates" in the "Store" as you suggested. Nothing seems to change anything. I have no idea why that "Microsoft Service Agreement" pop-up screen appears. But, it does every time, for every attempted download, when logged in with the child account. And, "Get" is greyed out, so you can't select it.
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Solved Add a new child account - what's the best way?
We already have a family setup. Myself as head of household for the PC (admin), my wife as adult standard account and our son as a child account. We can all login without drama to the Windows 10 machine. However, now we want to give our second child...
User Accounts and Family Safety
Does a child account automatically become an adult account?
How does a child account become a normal adult account? Is this something that happens automatically at a certain age? Or do I as head family account holder have to initiate something? The reason I ask is because trying to use Edge on a child...
User Accounts and Family Safety
How to change admin account to child account
Hi I recently upgraded a HP computer from Windows 7 to Windows 10 pro using the Windows update/free Upgrade. How can I change my childs admin account to a child account? The account is registered With a Microsoft account and i have added my...
User Accounts and Family Safety
Existing child account - how to make a new Admin account
Hi. I'm getting a bit confused about how to set up child's laptop with me as an Administrator. I've read a few internet articles but they all seem to start by assuming that you have set up the computer in your own name first and are then adding a...
User Accounts and Family Safety
program blocking for child account
In Windows 7, I was able to basically block all programs. That is, all programs would be blocked unless the admin password was entered. There was also a way to allow certain programs without password. I can't seem to figure out how to do a...
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:09.
Find Us
Twitter Facebook Google+



Windows 10 Forums