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#1
Strange user profile; Not able to delete it
Good evening!
In August I bought a HP 15-AC170NB. (windows 10) The laptop was standing in the store for a couple months. I bought that one because it was the last. They have resetted the whole laptop, making it ready for me to use it.
When I came home I began making my own account etc... Everything worked fine. But everytime when my log-in screen shows up. Then there is a microsoft account that shows up first. I thought i could simply delete it because the account i've made was admin. But the account (Frank reuser) Is nowhere to be found. Not at the user registry nor at the user accounts. It's really bothering me. I can fix computer problems easily. But right now i'm hopeless with this problem.
I tried to contact Microsoft but they ignored me.
I also contacted the store but they couldn't help me... The only thing they advised me to do was putting my laptop back to fabric settings. I don't want to do that because I have alot programs installed already.
I hope someone can help; I would really appreciate it;
(sorry for my english tho )