Has anyone other than your daughter or another close family member had access to the pc? If you don't receive a list of users then the main/primary account has been either changed by someone or you've possibly been hacked & the account changed remotely.
Try & access the built in administrator account.
- Click/Tap on the Power button under the Start Menu or on the lower right-hand side of the Login screen, press and hold the Shift key, and click/tap on Restart. This will open a command prompt at boot.
net user Administrator /active:yesIf for some reason that doesn't work, do the following:
The see if you can edit/ fix the problem account or create a new one. Once in I'd first backup any important data in case you need to reinstall Windows to fix.
- In the command prompt, type regedit, and press Enter.
- In the left pane of Registry Editor, click/tap on the HKEY_LOCAL_MACHINE key.
- Click/tap on File (menu bar), and on Load Hive.
- Open the drive (ex: D ) that you have Windows 10 installed on, and browse to the location below. NOTE: The drive letter (ex: C) will not always be the same at boot as it is from within Windows 10.
- Select the SAM file, and click/tap on Open.
- In the Load Hive dialog, type REM_SAM, and click/tap on OK.
- In the left pane of Registry Editor, navigate to and open the key: HKEY_LOCAL_MACHINE\REM_SAM\SAM\Domains\Accounts\Users\000001F4
- In the right pane of the 000001F4 key, double click/tap on the F binary value to modify it.
- In line 0038, change 11 to 10, click/tap on OK.
- Close Registry Editor and the command prompt.
- Click/tap on Continue to startup back in Windows 10.
NOTE: To disable the Administrator account simply reverse Step 10.