Win 10 does not recognize my admin account


  1. polkovnyk
    Posts : 1
    Windows 10
       New #1

    Win 10 does not recognize my admin account


    Hi! I upgraded Windows 7 to Windows 10 and as a result Win 10 does not recognize my admin account (I was using fingerprint to access it without a password), and now it does not open with fingerprint and does not accept any possible passwords. Moreover, I cannot use advanced startup options as it still requires admin password to enter that mode. As a result I can only access now one non-admin user account and cannot install or remove anything! What shall I do with it? I do not want to reset the system and lose all my files.
      My Computer
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  3. AbAppletic
    Posts : 56
    Windows 10 Pro x64
       New #2

    Hello.
    You might want to check if you're capable of re-installing your fingerprint driver in the non-admin account. Otherwise try:
    1. Booting into safe-mode
    2. Going back to windows , you can do that if you installed Windows 10 and had it for less than 30 days.
    3. Resetting your pc. Probably the only way if none above works.
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  4. Gayle
    Posts : 9
    Windows 10
       New #3

    It's likely that your administrator account is disabled after upgrade. Use the Option 4 described in the following tutorial to enable your admin account:
    Administrator account - Enable or Disable in Windows 10 - Windows 10 Forums
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