1.    27 Feb 2016 #1
    Join Date : Sep 2014
    Posts : 115
    Windows 8

    Finger print reader - Increase number of attempts for W10 logon?

    My laptop has a finger print reader. Quite often this fails to recognize me. How can I increase the number of attempts that I am allowed?

    Also why does 'Hello' get mentioned in the error message? Is there a facial recognition facility?
      My System SpecsSystem Spec

  2.    29 Feb 2016 #2
    Join Date : Nov 2015
    Posts : 1,648
    64bit Win 10 Pro ver 1607 Build 14393.105

    Hello machare,

    As you maybe aware the fingerprint recognition is part of the Windows Hello sign in options. You can remove and add fingerprints using the Account Settings page as shown below. You may need to redo your fingerprint for better recognition. I am not aware that you can reset the number of tries but you can add multiple fingerprints.

    Click image for larger version. 

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      My System SpecsSystem Spec

  3.    29 Feb 2016 #3
    Join Date : Sep 2014
    Posts : 115
    Windows 8

    Thanks for your help. The new HP laptop that I have comes with its own finger print software. I did wonder from the error message which mentioned 'Hello' whether there was some confusion as to what software should be trying to recognize my finger. I have now added some finger prints to the W10 a/c setup, so I will see if that helps.
      My System SpecsSystem Spec


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