System error 5 | No admin rights | Lost admin password | can't reset

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  1. nathanaelhorn
    Posts : 8
    Windows 10
    Thread Starter
       New #11

    simrick said:
    I don't know what this is, but can you delete it to your recycle bin or rename the extension from .exe to .old?



    Seems there are a lot of issues with your system:



    I would have you run sfc /scannow but I doubt you could get an administrative command prompt.

    Are you blocking adobe in your hosts file?

    Run Rkill again, and then see if you can run this please:
    RogueKiller - save to desktop. Close everything else and run the exe file. Try a couple of times if it won't run. If unsuccessful, please rename it to explorer.exe and try running it that way.

    Yes I am blocking Adobe

    I ran Rkill, but it gave the admin error

    I ran RogueKiller successfully however, deleting the threats it turned up didn't work.
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  3. simrick
    Posts : 16,325
    W10Prox64
       New #12

    nathanaelhorn said:
    Yes I am blocking Adobe

    I ran Rkill, but it gave the admin error

    I ran RogueKiller successfully however, deleting the threats it turned up didn't work.
    Do you know what threats were identified? Were you able to grab a log or screenshot?
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  4. simrick
    Posts : 16,325
    W10Prox64
       New #13

    nathanaelhorn said:
    1. I can't do anything with the recovery disk because my pc won't boot through USB (Don't have a CD port). I tried everything to get it to boot through USB but it just ignores it... (I followed the kasperkis steps of installing the recovery disk on usb to a bootable usd and set my bios to launch through USB)
    Just a thought on this problem - did you turn off Secure Boot and switch to Legacy in the BIOS?
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  6. nathanaelhorn
    Posts : 8
    Windows 10
    Thread Starter
       New #14

    I ran Roguekiller and tried deleting some of the things it suggested as harmful but it failed doing so.
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  7. simrick
    Posts : 16,325
    W10Prox64
       New #15

    nathanaelhorn said:
    I ran Roguekiller and tried deleting some of the things it suggested as harmful but it failed doing so.
    Do you know what threats were identified? Were you able to grab a log or screenshot? Can you run it again, and grab a screenshot at least, so I can see what we are dealing with? It makes a difference.
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  8. nathanaelhorn
    Posts : 8
    Windows 10
    Thread Starter
       New #16

    simrick said:
    I don't know what this is, but can you delete it to your recycle bin or rename the extension from .exe to .old?



    Seems there are a lot of issues with your system:



    I would have you run sfc /scannow but I doubt you could get an administrative command prompt.

    Are you blocking adobe in your hosts file?

    Run Rkill again, and then see if you can run this please:
    RogueKiller - save to desktop. Close everything else and run the exe file. Try a couple of times if it won't run. If unsuccessful, please rename it to explorer.exe and try running it that way.
    I tried everything you said, but the scannow isn't allowed, the Rkill and RogueKiller didn't help, I didn't manage to delete anything.
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  9. simrick
    Posts : 16,325
    W10Prox64
       New #17

    You apparently have a malicious process running from your AppData location:
    C:\Users\0utsky\AppData\Local\Temp\{E893B3AB-4150-494A-8D45-578BCEB44EC4}\{8C89782F-78BD-46F8-81AD-7FABE0B7DBB0}.exe (PID: 14976) [T-HEUR]
    There is a proxy server detected on the system.
    Your Windows Firewall is disabled.
    There are several Windows services that are not running, which should be.
    Other issues are evident from the RKILL log.
    It's really a mess, to be quite honest, and without being able to boot from the Kaspersky Rescue Environment, (or any other rescue environment for that matter), there is no way to accomplish anything from a limited user account.


    Is your data backed up?
    Kind of, I have an external HDD with all my stuff on, but I'd love to refrain from a reset that requires me to reinstall all my programs and such.
    I'm afraid the recommendation from me would be a complete reinstall, completely wiping the hard drive first. Since we can't identify exactly what infection(s) you have, it is important to wipe, as some infections will survive a "reset", and even a clean install without a wipe. (FWIW, some infections will create a hidden partition, so as to surface after a clean install, therefore it is important to remove all partitions and wipe the entire hard drive, to be sure it is gone.)

    Windows 10 - Clean Install - Windows 10 Forums

    I would use the ISO from MS TechBench to do it.
    Tech Bench

    The system will activate automatically, because you have already had an activated W10 installation on the computer.

    I know you were trying to avoid this, but I just don't see any other possibility; I'm sorry. If it were my system, I would absolutely want a clean install on a completely wiped drive, to be sure that everything is gone, never to return. I also would be very careful of what I install on the system. If you need instructions for a complete partition removal/wipe, please let me know and I will get something for you.
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