Hi, my Windows 10 laptop has several programs which my wife needs for work and I've just bought a new machine for me. I want to activate her microsoft ID in place of mine to keep the programs but under her login.

I've made my profile a local one on this machine, and tried logging on with a Microsoft ID (hers). Once it has confirmed her email address and password it asks to confirm identity one more time and enter the WINDOWS password. When i do it says OOPS SOMETHINGS WRONG, PROBABLY OUR FAULT, HAVE ANOTHER GO. I do and it keeps happening.

Any ideas on what I should be doing please?