Windows Update has locked out Admin account


  1. Posts : 33
    Windows 7 Ultimate, Windows 10 Pro AU 1607, Linux Mint 17.4, Ubuntu 15.04 LTS
       #1

    Windows Update has locked out Admin account


    The admin account on a single user machine which did not require a password to logon has been changed by an update this week to require a password which of course does not exist. The question is how can the Admin account be reset to allow access. There is a second non-admin account which boots without a password, but is of little use, because ther are none of apps etc that are contained in the admin account. The user does not have a Micrsoft account.
    This was originally an OEM pre-installed Win 7 Home version and was upgraded by Windows update.
    It is possible to setup a new account from the secondary account, the question is, how to replicate the admin account apps in a new admin account?
      My Computer


  2. Posts : 10
    Win 7
       #2

    There's a thread already covering this think... Try search? (I'm on my mobile so can't find it).
      My Computer


  3. Posts : 33
    Windows 7 Ultimate, Windows 10 Pro AU 1607, Linux Mint 17.4, Ubuntu 15.04 LTS
    Thread Starter
       #3

    Windows Update has locked Admin account


    toolman59 said:
    The admin account on a single user machine which did not require a password to logon has been changed by an update this week to require a password which of course does not exist. The question is how can the Admin account be reset to allow access. There is a second non-admin account which boots without a password, but is of little use, because ther are none of apps etc that are contained in the admin account. The user does not have a Micrsoft account.
    This was originally an OEM pre-installed Win 7 Home version and was upgraded by Windows update.
    It is possible to setup a new account from the secondary account, the question is, how to replicate the admin account apps in a new admin account?
    Since I opened this thread, I have found various solutions to this problem by manipulating the utilman.exe file from a cmd window via the installation DVD. They refer to utilman file being in windows/system32, however I have this file in two places winsxs and wow64. I am now confused as to which of the files is being used by the 64bit OS during bootup, my guess is the one in wow64, am I right?
      My Computer


  4. Posts : 33
    Windows 7 Ultimate, Windows 10 Pro AU 1607, Linux Mint 17.4, Ubuntu 15.04 LTS
    Thread Starter
       #4

    Humble pie is the order of the day


    toolman59 said:
    Since I opened this thread, I have found various solutions to this problem by manipulating the utilman.exe file from a cmd window via the installation DVD. They refer to utilman file being in windows/system32, however I have this file in two places winsxs and wow64. I am now confused as to which of the files is being used by the 64bit OS during bootup, my guess is the one in wow64, am I right?
    Prior to writing my previous post, I used "Everything search engine" which I now find does not include any results from the system32 folder. A File explorer search of the system32 folder immediately located the utilman.exe file, my confusion has been resolved.

    Regarding my original question regarding resetting the admin password, I have gathered some information, and now await the return of my nieghbour to see if the proposed solution works on his locked computer. If the recovery works I will post back the details.
      My Computer


  5. Posts : 33
    Windows 7 Ultimate, Windows 10 Pro AU 1607, Linux Mint 17.4, Ubuntu 15.04 LTS
    Thread Starter
       #5

    Account now working


    Just after my last post, my neighbour informed me that he was back to normal with his Windows 10. His son had contacted Microsoft and they issued a login code/password that allowed him to login to his admin account.

    The solution I had intended to try is still untested. If anyone is interested, have look at the attachment which is a copy of an article by isumshare
      My Computer


 

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