1.    27 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 1
    windows 10

    Intalled Windows 10 on brand new laptop and it changed my password

    I just bought the Asus Zenbook and when I opened it it asked me if I wanted to install Windows 10, I did, but now for some reason it won't let me log-in telling me that the password I am using is wrong. I used the same password I had used to log-in when installing Windows 10.
    I have a Windows account and I went to the site and changed the password but it still won't let me in. So now I have a brand new laptop that I can't use.

    Any ideas?

      My System SpecsSystem Spec

  2.    27 Aug 2015 #2
    Join Date : Oct 2013
    Posts : 15,542
    64-bit Windows 10 Pro build 14951

    Hello Duaclian, and welcome to Ten Forums.

    Is you laptop connected to the internet?

    It will need to be for it to be able sync with your online Microsoft account for the reset password to get applied.

    Password of User Account - Reset in Windows 10
      My System SpecsSystem Spec


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