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  1. Joined : Oct 2013
    Posts : 16,531
    64-bit Windows 10 Pro build 14986
       2016-02-27 #250

    Hello Charlie, and welcome to Ten Forums.

    That's correct. The ISO will need to be the same as what you currently have installed.

    Are you able to update Windows 10 instead to see if that may help. If not, then at least you will have the current build installed to be able to get an ISO for.

    Windows Update - Check for and Install in Windows 10
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Maine
    Posts : 19,833
    Windows10Pro 64Bit on 2 DeskTop Computers
       2016-02-27 #251

    Charlie Morris said: View Post
    Old HP Laptop, kind of like me, went thru 90% of Nov upgrade with a "Power Outage" and battery went dead shortly before last restart.

    After several Answer Desk failed attempts, changing this and changing that, I gave up since their changes would no longer even allow an attempt to install 1511, as it previously did.

    Finally found this thread and joined immediately.

    I can't seem to find a Windows 10 build 10240 repair and reinstall method, if there is one, as I understand you have to repair in "Like Kind", correct?

    Thanks, Charlie
    Hi Charlie, Win 1511 Home version should work, don't need 10240 as long as your Windows 10 is activated. You just need to download the ISO From Tech Bench. Then fallow the instructions on page 1 of this thread. You either want the 64 or 32 bit version. Windows 10 ISO Download
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 11
    Windows 10
       2016-02-27 #252

    Just want to make sure again...

    If I do this "repair install" to fix icons that are missing in my start menu, it won't delete any picture/music/video files or app installed I have originally on my computer?

    I just need to 100% make sure it won't happen. 'Cause if it does, then I'll be screwed and it will be very very hard to get them back.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Posts : 16,531
    64-bit Windows 10 Pro build 14986
       2016-02-27 #253

    Theresa said: View Post
    Just want to make sure again...

    If I do this "repair install" to fix icons that are missing in my start menu, it won't delete any picture/music/video files or app installed I have originally on my computer?

    I just need to 100% make sure it won't happen. 'Cause if it does, then I'll be screwed and it will be very very hard to get them back.
    Correct.
      My System SpecsSystem Spec


  5. Joined : Feb 2016
    Posts : 11
    Windows 10
       2016-02-27 #254

    Brink said: View Post
    Correct.
    Alright thanks.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Posts : 16,531
    64-bit Windows 10 Pro build 14986
       2016-02-28 #255

    You're most welcome. Please let us know how it went.
      My System SpecsSystem Spec


  7. Joined : Feb 2016
    Posts : 10
    Windows 10 Home build 10240
       2016-02-28 #256

    Brink said: View Post
    Hello Charlie, and welcome to Ten Forums.

    That's correct. The ISO will need to be the same as what you currently have installed.

    Are you able to update Windows 10 instead to see if that may help. If not, then at least you will have the current build installed to be able to get an ISO for.

    Windows Update - Check for and Install in Windows 10
    That was TOO Quick... and... compared to Answer Desk,,, You Are a Breath of "Fresh Air".

    Either the power outage or Answer Desk ultimately "might" have corrupted the ability of 1511 to "Start" the install as it did originally.

    Windows Update or Tools did download and/or complete the verification, getting things ready, etc. then go to the small windows banner as if it will start, then error box says it couldn't start - reboot and try again. Everything says - Retry or Reboot and Try Again.

    Yes, tried Update and Tools every couple of weeks thinking a new update will allow an install to start, but until your thread, no real hope.

    Windows 10 Home Build 10240 runs Great and Updates Windows Defender, Malicious Software etc fine. That's why I thought a 10240 reinstall might help, just don't know where to get it.

    As a Nam Vet, I can follow instructions even though not a Tech Person and I can handle the "Truth", if bad news.

    Tell OldMike65, that's a beautiful dog and as a dog lover, I've always had a dos(s) for as long as I can remember.

    Thanks Again, Charlie
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Maine
    Posts : 19,833
    Windows10Pro 64Bit on 2 DeskTop Computers
       2016-02-28 #257

    Charlie Morris said: View Post
    That was TOO Quick... and... compared to Answer Desk,,, You Are a Breath of "Fresh Air".

    Either the power outage or Answer Desk ultimately "might" have corrupted the ability of 1511 to "Start" the install as it did originally.

    Windows Update or Tools did download and/or complete the verification, getting things ready, etc. then go to the small windows banner as if it will start, then error box says it couldn't start - reboot and try again. Everything says - Retry or Reboot and Try Again.

    Yes, tried Update and Tools every couple of weeks thinking a new update will allow an install to start, but until your thread, no real hope.

    Windows 10 Home Build 10240 runs Great and Updates Windows Defender, Malicious Software etc fine. That's why I thought a 10240 reinstall might help, just don't know where to get it.

    As a Nam Vet, I can follow instructions even though not a Tech Person and I can handle the "Truth", if bad news.

    Tell OldMike65, that's a beautiful dog and as a dog lover, I've always had a dos(s) for as long as I can remember.

    Thanks Again, Charlie
    Thanks Charlie and THANKS for protecting our country with YOUR Service!!!! My dogs name is Bella, purebred Doberman.
    Glad your issue is fixed too!!! Take Care Sir
      My System SpecsSystem Spec


  9. Joined : Oct 2013
    Posts : 16,531
    64-bit Windows 10 Pro build 14986
       2016-02-28 #258

    I'm glad to hear all is well now Charlie.
      My System SpecsSystem Spec


  10. Joined : Feb 2016
    Posts : 10
    Windows 10 Home build 10240
       2016-02-28 #259

    OldMike65 said: View Post
    Thanks Charlie and THANKS for protecting our country with YOUR Service!!!! My dogs name is Bella, purebred Doberman.
    Glad your issue is fixed too!!! Take Care Sir
    Thank You,

    No not fixed yet, just went into probably too much explanation of my experiences.

    Still need to find a 10240 reinstall, "I think", unless you advise differently.

    Bella is beautiful, my brother had 2.
      My System SpecsSystem Spec


 
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