Windows 10 Unable to Record CD's/DVD's but they all play fine

Hi All:

Hope somebody can help on this issue that came out of nowhere.

Until tonight (including all day) have always been able to play and record
CD's and DVD's on Windows 10/Windows Media Player and Ashampoo Burning Software.

I have a HP computer.

When I try this evening to record any music the error message is
"Device Not Recognized"

If I want to play anything recorded in the past there is no issue at all.

Thanks for any assistance on what to do.

File Explorer does show DVD RW DRIVE E.

All the best,
CF

Go to the Device Manager, uninstall the drive. Restart Windows and it will be reinstalled. This fixes a lot of problems and may take care of yours.

Tried that already (uninstall the drive) and then restarted the computer. In addition tried System Restore and System Clean-Up. No change.

Have you tried other burning software?

Yes, have tried other software and it is the same issue. The device is not being recognized when recording but is fine for any playback.

Do you have a recent disc image (backup) from when it worked correctly that you can use to restore? One option.

Look close at what software is running. I've seen problems in the past where a software app would cause this problem. The old Roxio "drag to disc" program would interfere with burning operations. I've even seen the built in Windows burning option interfere.

fireberd said:

Do you have a recent disc image (backup) from when it worked correctly that you can use to restore? One option.

Look close at what software is running. I've seen problems in the past where a software app would cause this problem. The old Roxio "drag to disc" program would interfere with burning operations. I've even seen the built in Windows burning option interfere.

More details here:
https://support.microsoft.com/en-us/...-on-a-computer

The two software's (three actually because besides Windows Media Player there are two others) have co-existed for years without an issue and as pointed out things were perfect in the afternoon and then all out once stopped working.

Do not have a backup disc image to restore.

Based on what has been told to me by a few experts I trust from an Information Technology Background, the general consensus is that the laser went bad; especially since it is only the recording that is an issue and not programs not opening, crashing, and or not playing a disc. This would be the reason why you can play the discs fine that have been previously recorded but can not record.

A defective Laser would not cause the "device not recognized" error. Just the disc burning would fail. However it doesn't preclude some other hardware problem with the drive
If it were the (upper and/or lower) filters the drive would not be detected at all and Device Manager would show an error.
The Upper/Lower filter issue was common on Win XP/Vista/7 but I don't recall much of a problem with that on Win 10.

There is no issue as the Device Manager clearly shows the Drive and the name it gave it.

I have to disagree with you 1,000,000,000 percent about the defective laser because I have asked several people that have had this issue as well as hearing information from I.T. people and those that have experienced the same situation and when they tested a faulty Optical Drive they had the same reading (Device not detected).

Once they replaced the Optical Drive either with an internal or external all recording software worked perfectly.

The way it was explained is that when you record think of an extra layer of operation that needs to function. If it doesn't you would still be able to play a CD/DVD because that part ) of the Optical is working.

Another reason why I and these people disagree with you (Please understand this is only my opinion, if you feel differently I am not trying to convince you to believe any of us) if you had an issue where it was not the laser but something in terms of a setting in the software or hardware it would not recognize the Optical Drive to begin with. Best example is if somebody went to put a Flash Drive into a USB and did not put it all the way in there is no way the computer would recognize either the contents on the Flash Drive or the Flash Drive itself.

Please I have to reiterate that these are my thoughts and those that all unrelated to one another coming to the same conclusion. One guy is head of I.T. for a major college and the other formerly was working I.T. for one of the major computer speaker corporations.

Thank you.